Bentley Communities
Bentley Communities
  • Site
  • User
  • Site
  • Search
  • User
RAM | STAAD | ADINA
  • Product Communities
RAM | STAAD | ADINA
RAM | STAAD | ADINA Wiki If Connection Client fails to login
    • Sign In
    • -RAM | STAAD | ADINA Wiki
      • +ADINA
      • +iTwin Analytical Synchronizer_
      • +Structural Analysis Support Solutions
      • +RAM Concept
      • +RAM Connection
      • +RAM Elements
      • +RAM SBeam
      • +RAM Structural System
      • -STAAD.Pro
        • +Revision History
        • +STAAD.Pro Support Solutions
        • +STAAD.Pro OpenSTAAD
        • +(+) Archived Wikis
        • +STAAD.Pro - Known Issues
        • +STAAD.Pro Download/Installation/Performance/Security
        • -STAAD.Pro Licensing Solutions
          • How is STAAD.Pro licensed
          • List of Programs included in different types of License for STAAD.Pro
          • STAAD Product Releases in December 2018 and Associated Licensing Changes
          • "Trial/Valid license was not found" message still appears even when licenses are available
          • Advanced Concrete Design is now Included with STAAD.Pro License
          • Bentley License Management Tool
          • Configure STAAD.Pro CONNECT edition for Advanced Analysis
          • CONNECT Licensing
          • Connection Client
          • Do I need to register to Connect services to use STAAD.Pro CE
          • Enable RAM Connection License with STAAD.Pro CONNECT Edition
          • How do I check that I'm using STAAD.Pro Advanced?
          • How to reserve a STAAD.Pro license for offline usage
          • If Connection Client fails to login
          • Move STAAD. Pro License to New Machine
          • My company has one license of STAAD.Pro; can I use it in a desktop and a laptop?
          • Product Activation
          • SELECT Server Licensing
          • STAAD.Pro CONNECT Edition Licenses
          • STAAD.Pro shows 'Checking Licenses', stalls for a minute and then closes
          • Starting STAAD.Pro
          • Structural SELECT Entitlements
          • Unable to activate RAM Connection license from STAAD.Pro
          • When the license in Staad Pro shows in Trial , Offline mode
          • Which License Should I Choose When Using RCDC?
        • +STAAD.Pro Webinars/Videos/Events
      • +STAAD Foundation Advanced
      • +STAAD Advanced Concrete Design (RCDC)
      • +STAAD.building
      • +STAAD RCDC FE
      • +Scenario Services
      • +STAAD.offshore
      • +Limcon
      • +Microstran
      • +MStower
      • +Structural Dashboard
      • +Structural WorkSuite
    • +RAM | STAAD Learning Resources
    • Simplifications to Bentley's Engineering Simulation Software Licenses

     
     Questions about this article, topic, or product? Click here. 

    If Connection Client fails to login

    Applies To
    Product(s): STAAD.Pro
    Version(s): Connect Edition
    Environment: ALL
    Area: STAAD.Pro Licensing Solutions
    Subarea: N/A
    Original Author: Ranjana, Bentley Technical Support Group

    Description

    I'm trying to open STAAD.Pro, and Connection Client is giving me the following error.

    Solution

    If Connection Client gives you the below attached error.

    Please perform the steps as stated here. 

    1. If you are running an older version of CONNECTION Client, please update to the newest CONNECTION Client.

               https://store.bentley.com/en/products/iware/1000CC--CONNECTION-client

           2. Does the update resolve the issue? If not, sign-out and sign back in the CONNECTION client.
           3. In Task manager, end task for both Bentley Connect client and Bentley Licensing Service for Windows.

          4. Refresh the policy file from the Bentley Licensing Tool -> Tools menu and “Send Logs Now” from Tools menu. 

                                                                                                      OR

    If you are using Internet explorer, change browser to Chrome.

    Follow the steps in wiki.

    https://communities.bentley.com/communities/other_communities/sign-in_assistance_and_web_services/w/wiki/51301/how-to-enable-the-chromium-option-in-connection-client

    • Connection Client
    • STAAD.Pro CONNECT Edition
    • Share
    • History
    • More
    • Cancel
    • Ranjana Shinde Created by Bentley Colleague Ranjana Shinde
    • When: Tue, Feb 22 2022 1:33 AM
    • Ranjana Shinde Last revision by Bentley Colleague Ranjana Shinde
    • When: Thu, Apr 20 2023 9:04 AM
    • Revisions: 8
    • Comments: 0
    Recommended
    Related
    Communities
    • Home
    • Getting Started
    • Community Central
    • Products
    • Support
    • Secure File Upload
    • Feedback
    Support and Services
    • Home
    • Product Support
    • Downloads
    • Subscription Services Portal
    Training and Learning
    • Home
    • About Bentley Institute
    • My Learning History
    • Reference Books
    Social Media
    •    LinkedIn
    •    Facebook
    •    Twitter
    •    YouTube
    •    RSS Feed
    •    Email

    © 2023 Bentley Systems, Incorporated  |  Contact Us  |  Privacy |  Terms of Use  |  Cookies