| Applies To | |||
| Product(s): | RAM Structural System | ||
| Version(s): | 17.03.01.50 and higher | ||
| Environment: | ALL | ||
| Area: | Installation | ||
| Subarea: | N/A | ||
| Original Author: | Payel Sasmal, Bentley Technical Support Group | ||
Problem
When i click on ITwin Analytical Synchronizer and iTwin Services on the ribbon menu, it fails to open and on right pane of the Window I could see the message "File not found".
Solution
Please go through a clean installation of RAM Structural System.
In most of the cases, this should resolve the issue,
In some cases, RAMIS.ini file located in "C:\ProgramData\Bentley\Engineering\RAM Structural System\" needs to be updated.
All the file paths under [Directories] must have backslash "\" at the end of them. If it is not there add the "\" at end of each line.