What is the purpose of this information?

To provide the requirements and steps for downloading and Install RAM applications. For some accounts, one person may have all of the following roles:

• Fulfillment Contact: The primary account contact, who is responsible for purchasing and contracts.
• Account Administrator: Installs software for the organization and manages the users’ access.
• User: Uses the software to do their job.

NOTE:

• Every Organization has a Fulfillment Contact with the “Product Delivery – Download” role.  For everyone else, you must be a registered user and have the “Product Delivery – Download” role.
• Access to Software Downloads is not permitted for accounts without SELECT contract. See: Access Denied: NON SELECT
  

• Not Registered?  This can be done by the Fulfillment Contact and/or the Administrator , as well as by an Individual User. 
• Need the “Product Delivery – Download” role?  The Fulfillment Contact, Account Admin, or Co-Admin can use User Management to add any role. For instruction on how to find out, who is your admin, click here.

Step 1: Go to the software site

Navigate to the CONNECT Center (connect.bentley.com) and select the Software Downloads option.

Step 2: Find the product you need

There are 3 options to find what you need using one of the three default lists (up to 15 products in each category)

• Apply Product Line and/or Brand filters
• or Use Search field

For the Case of Structural Analysis and RAM products, A, B or C searchings are possible:

Step 3: Select among all solutions the product to download

1. All products for Structural Analysis can be visible as soon as Product Line is defined and the Apply bottom clicked

           2. For RAM brand, select the solution that will be installed and Apply

Step 4: Download the product

1. Define the specific Product's details as version (your language if available) and architecture among other available

2. Click Download to obtain the installation set.  If not, happening the results you expected, try just the Product name (and maybe the language) and toggle all the other filters to -Select-

*Please note: Only versions complying with Bentley Support Policy are available for download. 

Notes:

• If you do not have Bentley sign in information, please contact your site administrator.
• If you are the site administrator, please contact 1-800-BENTLEY, option 3 for help retrieving your login details.
• If attempting to download products but are unable to due to firewall or setting restrictions, see these instructions.
• If using Chrome and you are not logged in, you may see a blank screen instead of the software downloads.

Please file a Service Request if you have any issues on this step.

Step 5: Install the product

1. Follow to each step adding during the process the most suitable options according to the installation that you require; here showed the several steps performed during installation for RAM Structural System but each solution might have different stages or configurations.

Step 6: Use the product

1. Now the program is ready to be used

NOTE: Remember that CONNECTION CLIENT must be signed for use of the solution; more details on this VISIT: (+) Sign In - Licensing, Cloud and Web Services Wiki - Licensing, Cloud and Web Services - Bentley Communities

See also

How to Locate Support Contact Information

How do I find my Administrator?

Managing Roles

Access Denied: NON SELECT

Other language sources

Español