Google Earth Integration Problem

Hello - I have a user who has used the Google Earth tools with Power GEOPAK for some time.  Recently these tools stopped working.  I'm really not familiar with the tools, but I cannot replicate this user's problem because nothing seems to work for me.  We have not had access to Google Earth for several years.  Now that we have it, we have Google Earth Pro.  I have two questions.  (1) Does Google Earth Pro work the same with these tools, or is the API different perhaps?  and (2) is it possible that there is something in the workspace that is "breaking" this integration?  (We are using Power GEOPAK SS3 v08.11.09.722.)

Thanks for your time.

Frank Boston, Michigan DOT Survey Support