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Openroads (MX SS3) very unstable

Ken Bagnall
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I am a traditional MX user and I've started playing about with Openroads. The problem I keep getting is the graphics driver kernel keeps crashing apparently which results in the screen going black until it has recovered. On a couple of occasions it hasn't recovered altogether and has required me to restart my computer by force. It doesn't seem to happen at the same point but I was working mainly with corridors.

My graphics card is NVIDIA Quadro 4000 (Driver WDDM 1.1 version 8.17.12.7628) in a DellPrecision Workstation T3500 with Windows 7 pro 64-bit (6.1)

Does any have any ideas what it could be or how to solve it?

Thanks,

Ken

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  • 0 Offline

    Hi Ken,

    It would be helpful if you can provide the MX version. OpenRoads starts from SELECTseries 3 to SELECTseries 4.

    Below are the versions:

    Product Download Version Date Size
    Bentley MX V8i Netherlands (English) x86 08.11.09.790           06/03/2015 1652 MB
    Bentley MX V8i Australasia (English) x86 08.11.09.789             03/02/2015 1500 MB
    Bentley MX V8i United Kingdom (English) x86 08.11.09.789    01/22/2015 1437 MB
    Bentley MX V8i United Kingdom (English) x86 08.11.09.722    07/25/2014 1350 MB
    Bentley MX V8i India (English) x86 08.11.09.674                         06/30/2014 1281 MB
    Bentley MX V8i Australasia (English) x86 08.11.09.674              06/30/2014 1404 MB
    Bentley MX V8i United Kingdom (English) x86 08.11.09.674     03/10/2014 1279 MB
    Bentley MX V8i Australasia (English) x86 08.11.09.494              07/02/2013 1019 MB
    Bentley MX V8i India (English) x86 08.11.09.493                          05/01/2013 911 MB
    Bentley MX V8i Netherlands (English) x86 08.11.09.493             04/16/2013 939 MB
    Bentley MX V8i International (English) x86 08.11.09.493             04/15/2013 909 MB
    Bentley MX V8i United Kingdom (English) x86 08.11.09.493       03/21/2013 909 MB

    Best Regards,

    Kugan (Account Manager & Technical Adviser on MX and ORD)

  • 0 Offline in reply to kuga23
    I assume it's the United Kingdom (English) x86 version but it doesn't actually say in the about section. It's build number 08.11.09.722.

    Thanks,

    Ken
  • 0 Offline in reply to Ken Bagnall
    Hi Ken

    You are running the last MX V8i SS3 Version from this time last year.

    we have had SS4 released at the start of this year.

    However, I haven't had reports of anything like the problems you seem to be experiencing.

    Your machine spec seems absolutely fine, its similar to what I'm running.

    There are some log files we can harvest which may give us some clues as to what is going on.

    I'll contact you offline to discuss what we can get off you further, and then we can update this thread.

    Hope that's OK.

    Regards

    Simon Pegg B.Eng (Hons) I.Eng
    Bentley Product Advantage Group
    Civil Support Manager
    Mining Support Manager
    SUE /SUDA Support Manager
    B E N T L E Y S Y S T E M S

    BE Productive BE Involved BE Smart

    For Support Please Try BE Communities :

    communities.bentley.com/.../default.aspx



Reply
  • 0 Offline in reply to Ken Bagnall
    Hi Ken

    You are running the last MX V8i SS3 Version from this time last year.

    we have had SS4 released at the start of this year.

    However, I haven't had reports of anything like the problems you seem to be experiencing.

    Your machine spec seems absolutely fine, its similar to what I'm running.

    There are some log files we can harvest which may give us some clues as to what is going on.

    I'll contact you offline to discuss what we can get off you further, and then we can update this thread.

    Hope that's OK.

    Regards

    Simon Pegg B.Eng (Hons) I.Eng
    Bentley Product Advantage Group
    Civil Support Manager
    Mining Support Manager
    SUE /SUDA Support Manager
    B E N T L E Y S Y S T E M S

    BE Productive BE Involved BE Smart

    For Support Please Try BE Communities :

    communities.bentley.com/.../default.aspx



Children
  • 0 Offline in reply to Simon Pegg
    I've seen what sounds like a similar issue before.

    There's a setting that you could try enabling in your .PCF file that might help. If you're using the Bentley-Civil-Metric workspace when you run MX, then use a text editor to open the "Bentley-Civil-Metric.pcf" file in this folder:

    C:\ProgramData\Bentley\MX V8i (SELECTseries 4)\WorkSpace\Projects\Examples

    Have a look and see if there's a section in the file that looks like this:

    #----------------------------------------------------------------------------------------
    # Video Graphics Issues - If encountering video resets try enabling this variable
    #----------------------------------------------------------------------------------------
    # QV_D3DVERSION = 9

    (I've copied the lines above in from the SELECTseries 4 version of this file, but I think they'll be there in the SELECTseries 3 version of it).

    If there is, remove the "#" from the start of the "# QV_D3DVERSION = 9" line, which will enable this variable, and see if this helps.

    Regards,

    Jon

  • 0 Offline in reply to Jonathan Smith
    Just to be clear, the path to the PCF file will be:

    C:\ProgramData\Bentley\MX V8i (SELECTseries 3)\WorkSpace\Projects\Examples

    for SELECTseries 3.

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