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[V8i] Fatal Error. Could not create a .ma file ... crash issue multiple times per day (Print Organizer Crash, View Attributes Crash)

Todd Hummel
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MicroStation v8i (SELECT Series 2) - Version 08.11.07.443

Bentley GEOPAK V8i (SELECT Series 2)  07.11.07.619

Windows 7 Professional x86

Services Pack 1 

Intel Xeon CPU E5-1620 0 @ 3.60 GHz

32.0 GB RAM

Approximately, 4-5 times per day the program will crash producing the error message attached. The problem more consistently occurs when opening print organizer or view attributes. Other occasions occur, but during random use of application. Error message reads:

"Fatal Error. Could not create a .ma file for an AddIn: ustation.dll

System.IO.DirectoryNotFoundException: Could not find a part of the path '_________'

at System.IO.IIError.WinIOError(Int32 errorCode, String maybeFullPath)

at System.IO.File.InternalCopy(String sourceFileName, String destFileName, Bolean overwrite)

at Bentley.Internal.MicroStation.DotNetShim.AppManager.CreateMdlApplicationFile(String maNameToCreate, StringtaskIdP)

at AddInManager_createMdlApplicatioFile(SByte*addInMaFileName, Int 32 addInMaFileNameByteLength, SByte* maNameToCreateP, SBytex taskIdp)

  • 0 Offline
    Do these errors occur when just using MicroStation V8i or is it when you are using Geopak V8i?
    Are there any other customizations or software installed with these Bentley packages?
    Did this issue start occurring all of a sudden or is it a recent occurrence?
    Is it just on a single or multiple PC's?
    It appears to be having problems either locating or accessing files on your local C:\ drive.
    Do you have full Read+Write permissions to your local drive?
    Any other information you could supply would be most helpful including error logs etc.

    Regards
    Andrew Bell
    Technical Support
    Bentley Systems

  • 0 Offline

    Extending on Andrew’s suggestions…
    It could be access related. Make sure folder has R/W privilege as per Microsoft design and intended usage of local user profile data. Do check with your IT if UAC (User Account Control) is enabled. Disable UAC and test.
    C:\Users\{UserName}\AppData\Local\Temp\Bentley\MicroStation\8.11\

    Right Click on MicroStation shortcut and “Run as administrator”.

    Note: We generate temporary .ma (resource) files to load MDL Addins that do not have a .ma file provided (or required). This is standard MicroStation behavior

    Regards,
    Leonard Jones

         

  • 0 Offline in reply to Leonard Jones

    The issue does occur when using Microstation without Geopak loaded.

    Our machines have AutoTurn, Guidesign, and Axiom Office Importer & Title Block Administrator, but crashes occur without these additions being loaded.

    Our company has not had this issue in past years, the problem is recent within the last 4-6 weeks.

    Occurs on multiple PC's across multiple office locations.

    Our IT informed used me that all users have full read and write access ('Full Control") to the file path shown above. (c:\users\username......)


    Attached are the crash logs. Microstation Crash Info.zip

  • 0 Offline in reply to Todd Hummel

    Kindly run plain MicroStation vanilla build without any custom applications and reproduce the crash. Attach the latest crash logs here.

    The current crash log is from "Jun 07 12:32:55 2016" and from a very old version "MicroStation version 08.11.07.443"

    Narrow down by turning off the following Addon including Project Wise

    Dgnapps: 
         SignCADXM.ma
         GCSDialog
         MCMTBLDR
         MPTOOLS
         FIELDHANDLER
         C:\Program Files (x86)\Axiom\V8\office\office.ma
         C:\Program Files (x86)\Axiom\V8\axiupdate.ma
         C:\Program Files (x86)\Axiom\V8\aximenu\aximenu.ma

         

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