CIVIL_XIN_FILE configuration

I am having a perhaps similar issue:  I notice that, although the path in the variable definition remains the same, the source of the configuration variable changes from "Project" when PowerGEOPAK is first started, to "User" as soon as I invoke the Create Cross Section tool. This variable does not get stored into the User Configuration File, however.

But the issue I am having, which may or may not be related, is that for only some of the  PowerGEOPAK users at one client, they cannot access the create cross section or the annotate cross section preferences that are stored in the xin file. Nor do they have the option to Save new preferences as the Save button is ghosted.

We have checked the config files for typos, and moved the file around and changed names etc. to help to make sure that we were not missing a typo, but since some users can actually see the preferences from the xin file, I think that the variable expands to the correct location.

Any thoughts on what to try next?

If they can not see any preferences in the list, it is most likely this: https://communities.bentley.com/products/road___site_design/w/road_and_site_design__wiki/31445/xin-is-blank---preferences-and-styles-lists-are-empty

Thank you -will try it!