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[MX SS4 W10] CAD data import issue

aleksander_zamorski
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Hello,

I've just got a new workstation with Windows 10 and MX SS4. While trying to import CAD data from master DGN into MX model I've encountered an issue with this tool. The import wizard isn't  appearing (after confirming a warning dialog concerning a possible modification of drawing content) but it seems to be working somehow/somewhere (other commands in menus are faded as inactive just like in the moment when an other command is in progress). I've also checked it on another W10/SS4 units and the problem with this tool is shared.

Does anyone know the solution or I need to open a service ticket?

Best regards
Aleksander Zamorski

  • 0 Offline

    Hello Aleksander,

    Thank you for posting your question in Bentley Communities.

    I presumed you are trying to install MXRoad 08.11.09.878 on windows 10. As you have mentioned it's s new workstation then if you could install latest version of prerequisites 08.11.09.03 first then install MXRoad, it would be good.Have you disabled Antivirus while installing MXRoad ? I have installed the same on my system and it's working fine. Could you please share any snapshots for the same. Can you please check with run as administrator ?

    In Meanwhile, please try the following.

    1. Can you please check with UAC settings while installing  MXRoad, it should be on " Never Notify" . Open User Account Control Settings by clicking the Start button , and then clicking Control Panel. In the search box, type uac, and then click Change User Account Control settings. To turn off UAC, move the slider to the Never notify position, and then click OK. If you're prompted for an administrator password or confirmation, type the password or provide confirmation. You will need to restart your computer for UAC to be turned off.

    2. Please try to Reset Configuration and Restore Default Settings. Please refer the attached word document for your reference.

    3. Create a new project in new drive other than the drive you have created now.

    Regards,

    Purva Lakde

  • 0 Offline in reply to Purva Lakde

    Hello Purva,

    I've got no problems with installation - I'm working on MX SS4 under W10 for several days.
    There is only issue while trying to import CAD data in it - just this tool isn't working.

    Best regards
    Aleksander Zamorski

  • 0 Offline in reply to aleksander_zamorski

    Hi Alexander,

    Have you managed to overcome this issue?
    I just encountered it myself on a brand new install, UAC level set to the lowest, ran as administrator.
    No issues during installation process.

    Still, CAD import window just does not come up and all menus afterwards are grayed out.

    Kind regards, Tomasz

  • 0 Offline in reply to Tomasz Olichwier

    I am also having this issue.

    Is there any resolution yet?

    Thanks

    Trevor

  • 0 Offline in reply to aleksander_zamorski

    Hi Alek,

    I experience the same problem before, it seems something from MXSS2 files was missing in SS4,
    I resolved it by installing the MXSS2 (537), run the SS2, launch the import CAD (Works), close it and launch SS4 and the CAD Import works,Then uninstall SS2 back.

    Best Regards,

    Kugan (Account Manager & Technical Adviser on MX and ORD)

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