Civil Geometry using Snaps

Good afternoon,

I am fairly new to using Open Roads and Civil Geometry to lay out edges of pavements and the like based off my alignment. I have been consistently been running into an issue when trying to create civil geometry and using my snaps. I've tried using the place line between points, the partial offset of element, and the variable offset of elements tools and each one will crash as soon as I try to snap to anything. I sent a critical service request and they eventually responded with Defect 141340 and that these tools are "temperamental" and the kinks would be worked out in the next release. It seems like this issue would render the civil geometry difficult to use efficiently, and impossible to use with design intent (keeping an alignment perpendicular to the main alignment). 

I have tried the same workflow with Power GEOPAK SS4 and Power InRoads SS4 with the same result. I thinking there may be something other than just a defect going on. Anyone else have any ideas?

Thanks,
Ken