OpenRoads Designer Freezes

Dear Support,

Good Day !!

During corridor design, when I select a template to the baseline then OpenRoads Designer freezes.

I did the same on multiple computers and all computers were freezing after this command.

Please note we have Win 10 Pro x64, and OpenRoads connect edition version is 10.03.00.43.

Please check the attached screenshot for your reference.

Looking forward forward for your response.

Thanks  & Regards,

  • Hi Muzzaffar

    Do you know which version of Windows 10 you have ?There are issues with Bentley products and the Windows 10 Build 1803 update.

    https://communities.bentley.com/products/microstation/w/microstation__wiki/38506/microstation-hangs-on-startup-after-windows-10-update-spring-creator-has-been-installed

    If yu have not got this build we can look into your issue further.

    Simon Pegg

    Bentley Civil Support



  • Hi Simon,

    Thank you for your reply.

    Yes i have 1803 update in my PC, but i have 5 PCs with the same problem, and i cannot downgrade windows version of all 5 PCs.

    And the article is regarding the slowness in the startup of application. But in my case the application (OpenRoads) runs very smoothly, but i get problem when i select template from corridor feature.

    So i am not getting problem with overall software, but only a specific feature.

    I hope you understand the scenario.

    Thanks & Regards,

    Muzaffar Abbas.

    Thanks & Regards,

     

    Muzaffar Abbas,

    ICT Engineer

    INFRACAD ENGINEERING SERVICES

  • Hi Simon,

    I am still waiting for your response.

    According to article you mentioned in the link, which states that; " Root cause of why our fix wasn't committed was identified and has been resolved and the proper fix is currently scheduled to go out to everyone with next set of security updates during the week of July 23rd.  We will continue to work daily with Microsoft until this issue gets resolved " , means that tomorrow 23rd July or maximum 24th July, the problem will be resolved ? As we have 5 licenses installed on 5 computers, and it is difficult to roll back windows of all 5 machines, as there are some other applications which will be disturbed by rolling back windows to 1709 to 1803.

    I hope to have an early reply from you.

    Thanks & Regards,

     

    Muzaffar Abbas,

    ICT Engineer

    INFRACAD ENGINEERING SERVICES

  • I believe Microsoft will implement the fix whenever Microsoft gets around to it - Bentley has no power over Microsoft's schedule. The fix may actually be in the next Windows update, or it may not. I have heard that Bentley isn't the only software company disrupted by this Microsoft issue. And they are all waiting on Microsoft to schedule the fix, and they have to wait until it happens.

    MaryB

    Power GeoPak 08.11.09.918
    Power InRoads 08.11.09.918
    OpenRoads Designer 2021 R2