I have just loaded the latest ORD update on a computer but when I try to run the software I get an error message. I get as far as the gray screen you see just before the "File Open" menu appears but the "File Open" menu never appears and I get an error message instead and shuts down. The error message first said there was a problem loading LumenRT so I removed the software and reloaded it without LumenRT. When I tried to open it then, I got the same results but now instead of the error message saying it's a LumenRT problem I just get a generic message saying there is just a problem (nothing specific) and again shuts down. This computer used to have an earlier ORD version on it but was taken off months ago. I don't know if or why this might have any effect.
Thanks for your help,
Chris
Here's a little more information.
I'm installing using the ord10040048en.exe file.
I have used this same install file on other computers with not problem as early as last week.
CONNECTION Client installed and running? Weve been seeing this recently.
Regards,
Mark
OpenRoads Designer 2022 R3 (10.12) | Microstation 2023 | ProjectWise CE 3.4
Answer Verified By: Chris Booth
Hi Mark,
Good call. Somehow CONNECTION Client got uninstalled. As soon as I reinstalled it and opened ORD it worked fine.
Thanks for the help,