ORD Install and Startup Issue

I have just loaded the latest ORD update on a computer but when I try to run the software I get an error message.  I get as far as the gray screen you see just before the "File Open" menu appears but the "File Open" menu never appears and I get an error message instead and shuts down.  The error message first said there was a problem loading LumenRT so I removed the software and reloaded it without LumenRT.  When I tried to open it then, I got the same results but now instead of the error message saying it's a LumenRT problem I just get a generic message saying there is just a problem (nothing specific) and again shuts down.  This computer used to have an earlier ORD version on it but was taken off months ago.  I don't know if or why this might have any effect.

Thanks for your help,

Chris

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