Profile sheet about Subsurface Utility

Hello there 

     When i try to produce a subsurface utility profile sheet,  all data in the profile frame was missed, just like below:

my result    

    My version is OpenRoads Designer Edition - 2018 Release 3, and i use default setting to do this try. I am certain that my DGN have no trouble ,  because one of my colleagues used to exchange DGN with a Bentley engineer in Hong Kong,and it can be used to produce a normal profile sheet.

    So i wonder is there some settings i should do before i use this function to produce a subsurface utility profile sheet?

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