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In order to download from the Fulfillment Center you need the download role on your account. That role can be added by your site administrator. A description of the roles and how to add them can be found in the User Management wiki. 

In order to download from the Fulfillment Center you need the download role on your account. That role can be added by your site administrator. A description of the roles and how to add them can be found in the User Management wiki.