I'm betting this is a dgnlib containing ORD Ribbon customizations? This has been an issue since the first version of ORD. I usually Customize the Ribbon in a normal design file and this is saved to the Personal.dgnlib in the Windows Users Preference folder (C:\Users\<username>\AppData\Local\Bentley\OpenRoadsDesigner\10.0.0\prefs). I then copy this dgnlib and use as my Ribbon dgnlib seed file.
This is the only method that works for me without having the same problem you are.
Regards,
Mark
OpenRoads Designer 2022 R3 (10.12) | Microstation 2023 | ProjectWise CE 3.4
Edit the Personal.dgnlib file, how to share the new workflow with everyone?
Personally, I despise this "personal" type of setup from user to user. As an administrator, it causes numerous headaches when libraries are not common. The old manner as in SS2 was to have libraries which were common repositories of information for all users to access via a server. Now, I have a few users having issues- which I have to attempt to resolve- because such information is stored on their local machines rather than a network common file, not to mention the issues which come about when machines get updated, etc.