I assume that you are importing geometry from a gpk, correct?
You can try and clean your preferences
make sure there are no hanging geopak.exe processes running in windows (task manager)
delete your resource filesDelete everything under the 8.11 folder
C:\Users\ yourusername \AppData\Local\Bentley\powergeopak\8.11
https://communities.bentley.com/products/road___site_design/w/road_and_site_design__wiki/15923/geopak-resource-files-how-to-remove-them-and-why
For more information about the Road and Site design tools, visit the Road and Site design WIKI at: http://communities.bentley.com/products/road___site_design/w/road_and_site_design__wiki