[MS v8i Geopak SS4] Missing Preferences for Annotate Cross Section and Error 2753

Good day Everyone,

In the last few days, I noticed that the preferences that the company I work for has disappeared and no one is able to see them anymore, leaving only a default preference (see image). I'm not all that familiar on how Geopak saves and stores its preferences for XS, however, given that everyone at my workplace who uses geopak are able to see the preferences means its somewhere on our server. Any insight on how to reestablish the preferences would be appreciated. My other issue is that whenever i hit the Annotate Cross Section button I receive an Error 2753 popup that prevents me from doing anything. If anyone can provided any kind of advice, I would be appreciative.