Script Error from Bentley Advisor

Question

Can anyone help with this one? The user is able to play videos from BentleyLearn but not from Bentley Advisor. 
 
 I am able to run the video from my workstation in the office. The user is working from home. Any input would be helpful! 
 
 Thanks, 
 Ray Worrell

Steve Cocchi · Accepted Answer

Hi Ray, 
 I support our Building applications but happened to come across your post here since I encountered this same issue recently. 
 Any chance the user getting the script errors is running an older version of CONNECT Advisor? If so, have them upgrade to the latest build as outlined in this wiki and see if that helps: https://communities.bentley.com/products/building/building_analysis___design/w/building_analysis_and_design__wiki/51754/script-errors-when-attempting-to-open-videos-from-connect-advisor

Script Error from Bentley Advisor

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