OpenRoads Crashing

RE: OpenRoads Crashing

Michael Pisto — Sat, 10 Oct 2020 03:22:16 GMT

Sweet thanks for the reply. I will put that on my list to do on Monday and will reply back if it works or not.

this guy tinkers with stuff. The other machine is a community type machine for people to come on and use an older version of Microstation and when time permits, train others on OR.

I’ll post a reply as soon as I can.

RE: OpenRoads Crashing

Mark Shamoun — Sat, 10 Oct 2020 01:47:04 GMT

Hi Michael,

I'm thinking their preferences may be corrupted. All you need to do is delete the prefs folder in the users local ORD appdata folder and it will create a fresh version next time they start an ORD session.

https://communities.bentley.com/products/road___site_design/w/road_and_site_design__wiki/39781/ord-preferences-location

RE: OpenRoads Crashing

Michael Pisto — Fri, 09 Oct 2020 19:58:28 GMT

Yes. They only have 1 license at the moment so have to sign out and sign in and they are working deals for a few big road jobs so probably will be getting another license or two

RE: OpenRoads Crashing

Jacob Dean — Fri, 09 Oct 2020 19:16:51 GMT

Was the user with the issue signed-in on the other machine?

RE: OpenRoads Crashing

Michael Pisto — Fri, 09 Oct 2020 19:12:16 GMT

Hey thanks for replying. Same file on another machine works perfectly. Happens on every file he does the handle selection.

I don’t know the structure of how OR does things and plugins and What not. So I know it’s his install causing things to break and not work and all.

I didn’t know if someone could review the log file I uploaded to see what’s possibly causing the issue.

RE: OpenRoads Crashing

Jacob Dean — Fri, 09 Oct 2020 18:41:53 GMT

Does this happen in only one project/file or does it happen in any project/file? From your description, it sounds like it is either machine-specific or user-specific, so has the user with the problem tried logging in on a different machine and trying the workflow again?

Regards,

Jacob