Connection Client says "Working.."

RE: Connection Client says "Working.."

MaryB — Tue, 16 Mar 2021 15:09:07 GMT

Too bad you wouldn't know how to find it if you had no idea it exists...

RE: Connection Client says "Working.."

Benzi Papo — Sun, 14 Mar 2021 04:43:44 GMT

There is a Bentley Cloud Services Status web page which updates regularly. Bentley announced the issue last week. It has been resolved and an updated CC is available for download.

https://status.bentley.com/

RE: Connection Client says "Working.."

Mark Plum — Sat, 13 Mar 2021 00:44:16 GMT

Thanks so much for the verification, friend!

Best Regards,

Mark

RE: Connection Client says "Working.."

Mark Shamoun — Sat, 13 Mar 2021 00:06:20 GMT

Hi Mark, this is the fix to the dud version.

RE: Connection Client says "Working.."

Mark Plum — Fri, 12 Mar 2021 22:09:32 GMT

Marcus:

We had this particular issue here.

I have received- today- a recommended update to Connection Client v. 11.0.2.20. Is this the version causing issues, or is it a good- a "fixed"- update?

Mark

RE: Connection Client says "Working.."

Jon Griffin — Fri, 05 Mar 2021 20:34:04 GMT

@Marcus Blake your solution worked! Thanks!

RE: Connection Client says "Working.."

Marcus Blake — Fri, 05 Mar 2021 20:23:44 GMT

I had this problem earlier and resolved it by uninstalling CONNECTION Client (CC) then installing 11.00.01.99. You can find install executable on our software download page. https://softwaredownloads.bentley.com/en/ProductDetails/1805

It appears some other users are experiencing a problem too based on this thread from the forum. https://communities.bentley.com/communities/other_communities/sign-in_assistance_and_web_services/f/cloud-and-web-services-forum/210653/connect-client-working

If you still experience problems I'd advise logging a service request CONNECTION Client department.

RE: Connection Client says "Working.."

caddcop — Fri, 05 Mar 2021 20:13:35 GMT

You might need to log a service ticket and mark it critical.

On my home PC, I am still running Windows 7 and Connect Recommended I upgrade to a version that was not actually supported on Windows 7 but my error looked different than your image. I had to roll back to the earlier version to fix my issue.

RE: Connection Client says "Working.."

Jon Griffin — Fri, 05 Mar 2021 19:28:55 GMT

Help me please. I can't use the software! I have a deadline to meet!!!