Inroads Cross Section Component Display issue

Thought this issue was a version issue (tried a various builds of SS2 and also with MS SS10, SS4, SS3). Also tried different seed files. 

It was working previously but now no such luck:

Basically I have a user where the retaining wall Cross Section components are slightly shifted both H & V, and it's not consistent. The wall steps are correctly shown in Roadway Design, but not in Xsecs. We tried a different computer and got the correct results but I'm not sure if it's the users machine or a version issue. I matched the IR and MS version on machine that works, but still doesn't work on the user's machine. I could use a little enlightenment is someone has seen this before and knows the root cause and how to fix it. 

Pics here, files attached..

0715000274_RW115_211104.dgn

0715000274_RW115_Test.dgn

Thanks in advance for any help!