Which specific version are you using? Is this happening with only one specific element, one specific file, or is it an issue in multiple files?
Is there any chance that you have those levels turned off for that view? (I've seen stranger things...)
MaryB
Power GeoPak 08.11.09.918Power InRoads 08.11.09.918OpenRoads Designer 2021 R2
Aha! Thank you for letting us know the fix.
It makes sense, a reference element can't have an "active" profile because it's not in the "active" file. Good sleuthing!