Visual Glitches on PC

RE: Visual Glitches on PC

Jan Šlegr — Tue, 25 Jan 2022 14:27:05 GMT

Thanks for sharing the solution!

It is weird when a source of the problem is HW manufacturer application :-(

Regards,

Jan

RE: Visual Glitches on PC

Ryan Barham — Tue, 25 Jan 2022 14:05:08 GMT

Editing BlackApps.dat was the solution! With those programs added to my exceptions, I was able to use MicroStation and OpenRoads with no more visual glitches! Many thanks for your assistance!

RE: Visual Glitches on PC

Jan Šlegr — Tue, 25 Jan 2022 11:10:14 GMT

Hi Ryan,

[quote userid="1205954" url="~/products/road___site_design/f/geopak-inroads-mx-openroads-forum/224896/visual-glitches-on-pc/692906"]When I start MicroStation, it calls itself "Update 16,"[/quote]

Use "version" key-in or "About MicroStation" dialog to see exact (build) version.

Update 16 can be 16.0, 16.1 or 16.2, but in general, Update 16 is enough to know you use the latest main version.

[quote userid="1205954" url="~/products/road___site_design/f/geopak-inroads-mx-openroads-forum/224896/visual-glitches-on-pc/692906"]and starting OpenRoads I see "10.10.01.03,"[/quote]

It is the latest ORD version.

[quote userid="1205954" url="~/products/road___site_design/f/geopak-inroads-mx-openroads-forum/224896/visual-glitches-on-pc/692906"] I'm not sure how to check my driver version[/quote]

It can be crucial information. I assume FirePro comes with control software (Radeon Software), where the driver version can be checked.

[quote userid="1205954" url="~/products/road___site_design/f/geopak-inroads-mx-openroads-forum/224896/visual-glitches-on-pc/692906"]but here's what I got from the wiki article:[/quote]

Sorry, but it is completely useless. As you can see in my example above, the diag report is longer than one screen you shared (which cannot be even copied as text).

Please copy complete report and attach it as text file or insert it to your answer using Insert > Insert code tool.

With regards,

Jan

RE: Visual Glitches on PC

Warren McLachlan — Tue, 25 Jan 2022 06:36:25 GMT

C:\ProgramData\A-Volute\DellInc.AlienwareSoundCenter\Modules\ScheduledModules\Configurator\

RE: Visual Glitches on PC

Ryan Barham — Mon, 24 Jan 2022 14:14:38 GMT

My computer was manufactured by Dell, but it isn't a laptop; I am not sure if that makes a difference, but it is a full PC. I do have Alienware installed on this computer, however I am having trouble locating BlackApps.dat. Would you happen to have the file path on hand?

RE: Visual Glitches on PC

Erdem Atilir — Mon, 24 Jan 2022 11:52:13 GMT

Hello Ryan

Let me share my own personal experiences. Over time, I came across a variety of different glitches. These occur frequently when there is another software on the computer that uses a different version of .net framework together with the ORD. For example.net framework 4.6.1 and 4.6.2. This problem occurred when I installed the UNITY software on the computer that already has the ORD installed. Icons were disappearing for a while. Another time, I couldn't click on the model tab. I also encountered the same problem as you. However, I did not have any problems when only ORD was installed on a cleanly installed computer. This can be really annoying. It is generally more practical to use ORD with glitches instead of reinstalling the operating system on the computer.

Regards

Erdem

RE: Visual Glitches on PC

Warren McLachlan — Mon, 24 Jan 2022 09:37:55 GMT

Hi Ryan

Can I assume that you have a Dell laptop?

We had exactly the same issues with SewerGEMS:
https://communities.bentley.com/products/hydraulics___hydrology/f/haestad-hydraulics-and-hydrology-forum/224420/openflows-sewergems---graphical-glitches-caused-by-alienware-software-on-dell-pcs-resolved

The issue is created by the Alienware Command Centre. If you have AWCC, you will have to add the various OpenRoads executable files to the BlackApps.dat file.

I hope this resolves your issue!

RE: Visual Glitches on PC

Ryan Barham — Fri, 21 Jan 2022 19:16:56 GMT

How do I check which product versions I am using? When I start MicroStation, it calls itself "Update 16," and starting OpenRoads I see "10.10.01.03," so I believe that's what I'm on presently. My graphics card seems to be an AMD FirePro W5000. I'm not sure how to check my driver version, but here's what I got from the wiki article:

RE: Visual Glitches on PC

Jan Šlegr — Fri, 21 Jan 2022 19:00:02 GMT

Hi Ryan,

[quote userid="1205954" url="~/products/road___site_design/f/geopak-inroads-mx-openroads-forum/224896/visual-glitches-on-pc"]Could this be the issue[/quote]

No, the specification is fine, I do not see anything not supported that can cause problem(s).

[quote userid="1205954" url="~/products/road___site_design/f/geopak-inroads-mx-openroads-forum/224896/visual-glitches-on-pc"]or is there something I'm missing here?[/quote]

Two important information are missing:

What Bentley product versions do you use? There have been more than 20 version of MicroStation CE released, also ORD exist in several version. Do you use the latest version (MicroStation CE Update 16.2 and OpenRoads Designer 2021 Release 1)?
What graphics card do you use and what driver version is installed?

What can also help to analyze the source of the problem is to create and share (or to send to Bentley support) QVision statistics. How to do it is described in this wiki article. Be aware the variable must be set on system level (I think it does not work when set as user variable), and when MicroStation is started, you have to open 3D DGN to obtain complete information in output window.

As an example, this is such statistic from my computer:

QVision version 05.12.12 - 27.May.2021, 64-bit rel build for Windows/D3D


Seurat Context [1]:
  Image Format = 8-bit int per band
  Depth Format = 32-bit float
1 or more adapters support interface
adapter on monitor 10001 supports interface 10

Direct3D11 Context for hwnd 19080c on adapter 0:
  HAL/hardware Device (generation 0)
  Feature Level 11.0
  Shader Model 5
  Graphics Card Driver from AMD
  largest texture: 16384 by 16384
  D3D capabilities:
      hwTessellation 1
      occlusionQuery 1
         scissorTest 1
          uvwSupport 1
           colorMask 1

System Information:
    Computer:
        Name:    IRBIS
        Mfgr:    System manufacturer
        Model:   System Product Name
    OS:
        System:  Microsoft Windows 11 Pro
        Arch:    64bitovř
        Version: 10.0.22000
        Memory:  31.92 GB
    Processor:
        Name:    AMD Ryzen 7 3700X 8-Core Processor
        Addr:    64
        Cores:   8
    Graphics Adapter 1:
        Name:    AMD Radeon RX 5700
        Mode:    3440 x 1440 x 32-bit color @ 60 Hz
        Memory:  4095.00 MB
        Drivers: C:\WINDOWS\System32\DriverStore\FileRepository\u0375539.inf_amd64_960c9d1bd877eee2\B375501\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0375539
        Version: 30.0.14023.1009
        Date:    pßtek 7. ledna 2022 0:00
        Feature: D3D11 Feature Level 11.1
        RastAvl: D3D11 SEURAT
        PreGran: Graphics 1  Compute 0
        DevID:   PCI\VEN_1002&DEV_731F&SUBSYS_04E41043&REV_C4
    Monitor 1:
        Name:    Generic PnP Monitor
        Adapter: 1 (AMD Radeon RX 5700)
        Origin:  0, 0
        Size:    3440 x 1440
        PPI:     96 x 96
    Main Window:
        Origin:     1061, 116
        Size:       1925 x 1182
        On Monitor: 1
    Time Zone:
        (UTC+01:00) Praha, Bratislava, BudapeÜŁ, Býlehrad, Lubla˛
    Direct3D Runtime:
        Version:    11.2
    QVision:
        Version:    05.12.12 - 27.May.2021
        Runtime:    64-bit
        Rasterizer: D3D11 Feature Level 11.0
        PixDraw:    7070.3 MPx/s (1920 x 1080)
        PixHtMap:   1060.6 MPx/s (1920 x 1080)
        PixShdwVol: 375325.8 MPx/s (1920 x 1080)
        Init Time:  07:54:29 PM Fri Jan 21 2022

With regards,

Jan