When I open MicroStation or OpenRoads on my PC, the display often has trouble. This most frequently manifests as certain icons disappearing when I hover over them, or menu selection graphics expanding to take up the entire window.
This is what happens when I navigate my mouse icon over menu items in the setup display. I can still see the icons when my mouse is directly over them, but when I remove the mouse, they disappear:
This carries over inside the project as well. Icons will randomly disappear if I switch windows or mouse over them:
about half the icons in the Home tab are gone here.
Other employees in the office have used this program on other computers without facing these sorts of glitches, which leads me to hypothesize that the problem might be my PC. Below are the specs of the computer I'm using:
Processor Intel(R) Core(TM) i7-10700F CPU @ 2.90GHz 2.90 GHzInstalled RAM 32.0 GB (31.8 GB usable)System type 64-bit operating system, x64-based processor
As well as my Windows specs:
Edition Windows 10 ProVersion 20H2Installed on 4/22/2021OS build 19042.1415Experience Windows Feature Experience Pack 120.2212.3920.0
Could this be the issue, or is there something I'm missing here?
Hi Ryan,
Ryan Barham said:Could this be the issue
No, the specification is fine, I do not see anything not supported that can cause problem(s).
Ryan Barham said:or is there something I'm missing here?
Two important information are missing:
What can also help to analyze the source of the problem is to create and share (or to send to Bentley support) QVision statistics. How to do it is described in this wiki article. Be aware the variable must be set on system level (I think it does not work when set as user variable), and when MicroStation is started, you have to open 3D DGN to obtain complete information in output window.
As an example, this is such statistic from my computer:
QVision version 05.12.12 - 27.May.2021, 64-bit rel build for Windows/D3D Seurat Context [1]: Image Format = 8-bit int per band Depth Format = 32-bit float 1 or more adapters support interface adapter on monitor 10001 supports interface 10 Direct3D11 Context for hwnd 19080c on adapter 0: HAL/hardware Device (generation 0) Feature Level 11.0 Shader Model 5 Graphics Card Driver from AMD largest texture: 16384 by 16384 D3D capabilities: hwTessellation 1 occlusionQuery 1 scissorTest 1 uvwSupport 1 colorMask 1 System Information: Computer: Name: IRBIS Mfgr: System manufacturer Model: System Product Name OS: System: Microsoft Windows 11 Pro Arch: 64bitovř Version: 10.0.22000 Memory: 31.92 GB Processor: Name: AMD Ryzen 7 3700X 8-Core Processor Addr: 64 Cores: 8 Graphics Adapter 1: Name: AMD Radeon RX 5700 Mode: 3440 x 1440 x 32-bit color @ 60 Hz Memory: 4095.00 MB Drivers: C:\WINDOWS\System32\DriverStore\FileRepository\u0375539.inf_amd64_960c9d1bd877eee2\B375501\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0375539 Version: 30.0.14023.1009 Date: pßtek 7. ledna 2022 0:00 Feature: D3D11 Feature Level 11.1 RastAvl: D3D11 SEURAT PreGran: Graphics 1 Compute 0 DevID: PCI\VEN_1002&DEV_731F&SUBSYS_04E41043&REV_C4 Monitor 1: Name: Generic PnP Monitor Adapter: 1 (AMD Radeon RX 5700) Origin: 0, 0 Size: 3440 x 1440 PPI: 96 x 96 Main Window: Origin: 1061, 116 Size: 1925 x 1182 On Monitor: 1 Time Zone: (UTC+01:00) Praha, Bratislava, BudapeÜŁ, Býlehrad, Lubla˛ Direct3D Runtime: Version: 11.2 QVision: Version: 05.12.12 - 27.May.2021 Runtime: 64-bit Rasterizer: D3D11 Feature Level 11.0 PixDraw: 7070.3 MPx/s (1920 x 1080) PixHtMap: 1060.6 MPx/s (1920 x 1080) PixShdwVol: 375325.8 MPx/s (1920 x 1080) Init Time: 07:54:29 PM Fri Jan 21 2022
With regards,
Jan
Bentley Accredited Developer: iTwin Platform - AssociateLabyrinth Technology | dev.notes() | cad.point
How do I check which product versions I am using? When I start MicroStation, it calls itself "Update 16," and starting OpenRoads I see "10.10.01.03," so I believe that's what I'm on presently. My graphics card seems to be an AMD FirePro W5000. I'm not sure how to check my driver version, but here's what I got from the wiki article:
Hi Ryan
Can I assume that you have a Dell laptop?
We had exactly the same issues with SewerGEMS:https://communities.bentley.com/products/hydraulics___hydrology/f/haestad-hydraulics-and-hydrology-forum/224420/openflows-sewergems---graphical-glitches-caused-by-alienware-software-on-dell-pcs-resolved
The issue is created by the Alienware Command Centre. If you have AWCC, you will have to add the various OpenRoads executable files to the BlackApps.dat file.
I hope this resolves your issue!
Answer Verified By: Ryan Barham
Hello Ryan
Let me share my own personal experiences. Over time, I came across a variety of different glitches. These occur frequently when there is another software on the computer that uses a different version of .net framework together with the ORD. For example.net framework 4.6.1 and 4.6.2. This problem occurred when I installed the UNITY software on the computer that already has the ORD installed. Icons were disappearing for a while. Another time, I couldn't click on the model tab. I also encountered the same problem as you. However, I did not have any problems when only ORD was installed on a cleanly installed computer. This can be really annoying. It is generally more practical to use ORD with glitches instead of reinstalling the operating system on the computer.
Regards
Erdem
My computer was manufactured by Dell, but it isn't a laptop; I am not sure if that makes a difference, but it is a full PC. I do have Alienware installed on this computer, however I am having trouble locating BlackApps.dat. Would you happen to have the file path on hand?