When I open MicroStation or OpenRoads on my PC, the display often has trouble. This most frequently manifests as certain icons disappearing when I hover over them, or menu selection graphics expanding to take up the entire window.
This is what happens when I navigate my mouse icon over menu items in the setup display. I can still see the icons when my mouse is directly over them, but when I remove the mouse, they disappear:
This carries over inside the project as well. Icons will randomly disappear if I switch windows or mouse over them:
about half the icons in the Home tab are gone here.
Other employees in the office have used this program on other computers without facing these sorts of glitches, which leads me to hypothesize that the problem might be my PC. Below are the specs of the computer I'm using:
Processor Intel(R) Core(TM) i7-10700F CPU @ 2.90GHz 2.90 GHzInstalled RAM 32.0 GB (31.8 GB usable)System type 64-bit operating system, x64-based processor
As well as my Windows specs:
Edition Windows 10 ProVersion 20H2Installed on 4/22/2021OS build 19042.1415Experience Windows Feature Experience Pack 120.2212.3920.0
Could this be the issue, or is there something I'm missing here?
Thanks for sharing the solution!
It is weird when a source of the problem is HW manufacturer application :-(
Regards,
Jan
Bentley Accredited Developer: iTwin Platform - AssociateLabyrinth Technology | dev.notes() | cad.point
Editing BlackApps.dat was the solution! With those programs added to my exceptions, I was able to use MicroStation and OpenRoads with no more visual glitches! Many thanks for your assistance!
Hi Ryan,
Ryan Barham said:When I start MicroStation, it calls itself "Update 16,"
Use "version" key-in or "About MicroStation" dialog to see exact (build) version.
Update 16 can be 16.0, 16.1 or 16.2, but in general, Update 16 is enough to know you use the latest main version.
Ryan Barham said:and starting OpenRoads I see "10.10.01.03,"
It is the latest ORD version.
Ryan Barham said: I'm not sure how to check my driver version
It can be crucial information. I assume FirePro comes with control software (Radeon Software), where the driver version can be checked.
Ryan Barham said:but here's what I got from the wiki article:
Sorry, but it is completely useless. As you can see in my example above, the diag report is longer than one screen you shared (which cannot be even copied as text).
Please copy complete report and attach it as text file or insert it to your answer using Insert > Insert code tool.
With regards,
C:\ProgramData\A-Volute\DellInc.AlienwareSoundCenter\Modules\ScheduledModules\Configurator\
Answer Verified By: Ryan Barham
My computer was manufactured by Dell, but it isn't a laptop; I am not sure if that makes a difference, but it is a full PC. I do have Alienware installed on this computer, however I am having trouble locating BlackApps.dat. Would you happen to have the file path on hand?