Hello,
I recently switched to a newer laptop and am looking for some help to resolve a frequent crashing issue i have.
The crash is reproducible in any file with multiple commands;
I tried deleting my .upf file to generate a new one and it seems to let me execute a few commands normally before crashing again.
After that failed, i uninstalled and re-installed. Unfortunately that issue was still present.
EDIT: Adding new symptoms to describe the issue:
- Prior to executing commands that crash i noticed that the settings / "toolbox" ? window won't populate and allow me to adjust the command (e.g. change text attributes from 3 mm to 5 mm)
- I also posted some of the log files in a reply below this message
versions:
Power InRoads V8i (SELECTseries 10 / SS10) 08.11.09.918
Projectwise explorer CONNECT Edition 10.00.03.453
Windows 10 (x64)
i7-1185G7@3 GHz
32 Gb RAM
Intel Iris(R) Xe Graphics
Hey Kyle, I'm curious if you found a fix for this? We have been having the same issue, running without any problems on older laptops but almost all of our new setups are not stable. Thanks!
Hello Samantha,
I attempted to contact my IT department to gather some additional information requested in a different post but ultimately they are fairly strict about using admin privileges to upload settings for troubleshooting. They opted to replace my laptop with a different make and model and it resolved my issues. As Greg just noted below it may have been linked with a video card driver incompatibility