OpenRoads exception on closing

Question

Hello,

On closing OpenRoads Designer and OpenRail Designer, I receive the dialog box asking me to Abort, Retry, or Ignore and that an exception log has been filed.

Fullscreen Exception-20220513-100203.log Download

Exception caught in source file e:\builds\cif10102104\Source\Cif\src\managed\ui\tools\PrimitiveCommand\PrimitiveCommand.cs at method OnModelMotionInternal

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Exception : The instance is not persisted.

In Assembly : Bentley.CifNET.Objects.4.0

Stack Trace :
   at Bentley.CifNET.Objects.Engine.Instance.GetECInstanceFromProvider()
   at Bentley.CifNET.Objects.Engine.Instance.AddInstanceAsDeletedAndPerformCascadeDelete(InternalChangeSet changeSet, Boolean rootIsExplicitlyDeleted)
   at Bentley.CifNET.Objects.Engine.Instance.BuildChangeSet(InternalChangeSet changeSet, PersistDepth persistDepth)
   at Bentley.CifNET.Objects.Engine.ObjectSpace.PersistChanges(ObjectKeyInternal ecKey, PersistDepth persistDepth)
   at Bentley.CifNET.Objects.Engine.ObjectSpace.PersistChanges(Object obj, PersistDepth persistDepth)
   at Bentley.CifNET.Objects.Engine.ObjectSpace.Bentley.CifNET.Objects.IObjectTracker.PersistChanges(Object obj)
   at Bentley.CifNET.GeometryModel.Tool.GeometryCommand.ObjectSpaceHolder.PersistChanges(Object obj)
   at Bentley.CifNET.GeometryModel.SnapRules.PointEntryCreator.RemoveSnapRuleAndSetCoordinates(DPoint3d pointCoordinates, IObjectTracker objectTracker, PointEntity2d pointEntity)
   at Bentley.CifNET.GeometryModel.SnapRules.PointEntryCreator.SetPointSnapInternal(DPoint3d pointCoordinates, SnapDescriptor snapDescriptor, IObjectTracker objectTracker, PointEntity2d pointEntity, Boolean checkCircularDependency, Boolean addSnapRule)
   at Bentley.CifNET.GeometryModel.SnapRules.DistanceAlongEntryCreator.SetDistanceAlongEntry(GeometricModel targetModel, LinearEntity baseElement, DPoint3d coordinates, SnapDescriptor snapDiscriptor, IObjectTracker objectSpace, LinearEntity targetEntity, DistanceAlongEntry distanceAlongEntry)
   at Bentley.CifNET.GeometryModel.Tool.GeometryCommand.DistanceAlongEntryDescriptor.Calculate(DPoint3d coordinates, SnapDescriptor snapDiscriptor, IObjectSpace objectSpace)
   at Bentley.CifNET.GeometryModel.Tool.GeometryCommand.DistanceAlongEntryState.DoGetCursorValue(IButtonEvent buttonEvent, Double currentValue, Boolean valueLocked)
   at Bentley.CifNET.UI.Tools.ParameterEntryState`2.InternalPrimitiveParameterState.GetCursorValue(IButtonEvent buttonEvent, Object currentValue, Boolean valueLocked)
   at Bentley.CifNET.UI.Tools.CursorPrompt.CustomParameterDialogDefinition.OnModelMotion(IButtonEvent buttonEvent)
   at Bentley.CifNET.UI.Tools.CursorPrompt.ParameterPromptManager.Bentley.CifNET.UI.Tools.ICommandParameterPrompter.OnDynamics(IButtonEvent buttonEvent)
   at Bentley.CifNET.UI.Tools.ParameterState.OnModelMotion(IButtonEvent buttonEvent)
   at Bentley.CifNET.UI.Tools.PrimitiveCommand.<>c__DisplayClass99_0.<OnModelMotionInternal>b__0()
   at Bentley.CifNET.UI.Tools.PrimitiveCommand.ManagedBooleanCallBack(Func`1 method, Boolean exitCommandAndCleanupCaches, Boolean retValue, String message, String memberName, String sourceFilePath, Int32 sourceLineNumber)

I checked Task Manager and the process OpenRoadsDesigner.exe never closes even if I select Abort in the dialog box. This happens no matter what file I choose to open. No customization has been done. I have done the typical restart machine, reinstall with Admin privileges, etc.

Any help is appreciated.

Windows 10

OpenRoads Designer 10.10.21.004

Holly Herring · Answer

If you are seeing this crash even when opening a blank dgn from seed, no matter the workspace, then something likely didn't install properly. I first recommend trying to refresh your preferences. See this wiki: (+) ORD Preferences Location - OpenRoads | OpenSite Wiki - OpenRoads | OpenSite - Bentley Communities. If that doesn't work, perform a clean uninstall: (+) Uninstall Process for OpenRoads Designer - OpenRoads | OpenSite Wiki - OpenRoads | OpenSite - Bentley Communities. If it is specific to the dgn or a set of dgns then the issue is not with the installation but something inside of the dgn. In that case, I recommend filing a service request so we can investigate the dgn further.

For more information about the Road and Site design tools, visit the Road and Site design WIKI at: http://communities.bentley.com/products/road___site_design/w/road_and_site_design__wiki

Mick Inkster · Answer

We have been noticing this with ProjectWise when there is VBA macros being run. I was also getting errors on opening but was able to get past them by not trying to pass any custom types like TagSets or Cells from a function. 
 I have a suspicion that is when the classes that use "ImplementsModelActivate" events are being terminated, but I haven't tested that. 
 Can anyone else confirm that they are seeing issues with PW and VBA macros in 2021 R2?

Mark Shamoun · Answer

Hi Sean, 
 
 We have been using the ORD 2021 R2 Priority Build (10.10.23.15) and this is resolved. It still sometimes crashes on exit, but now only after document is checked in, freed, etc.

OpenRoads exception on closing

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