When I use Place Smartline icon to try to draw a line in a Microstation project, I don't see any line being created. I see an X where I click but no line connecting points.

Good afternoon, 

I am trying to help an end user, in Microstation v8i SS10   8.11.9.919

When I open a sheet, I try to draw a smartline in the sheet. 

But I don't see any lines being created. I see the X marks the spot icon move around on the screen but nothing seems to draw a line. 
The place line icon also doesn't do anything when I click on the drawing page. 

I did a reinstall of the Microstation but this still doesn't work. 

I went into the sheet in Power Geopak 8.11.9.918 and the smartline option comes up. I see a box around the point I click to make. Where as this doesn't work in Microstation. 

Line draw again, works in Power Geopak but not MicroStation.