InRoads V8i: The roadway designer components are not displaying in the cross sections

It maybe simple, but since I am new to InRoads, I would appreciate your help....

Please see the screen shot below, the road components are not shown on the cross sections. I have tested using different templates, sometimes the components are shown on the cross sections, sometimes are not. All the components defined in the templates are closed shapes. What am I missing?

When using End-Area Volume to calculate the volumes, what XML report template should be use so that we can have the volume for each component?