We have encountered a problem installing MX V8i. The pre-requisites install okay but when attempting the main install we have an error that says "A Script required for this install to complete could not be run." and the installation rolls back. (See screenshot). the error code is 1603
Prior to this install we had uninstalled MX/XM
OS is Windows XP Pro (Version 2002) SP3
Looking through the forums we've seen comments about Windows Scripting Host (up to date), and a vbscript.dll (registered)
Any advice appreciated.
i have seen this problem with geopak also. it boiled down to two things. one, make sure you have the latest windows updates installed (in particular the framework.net).
the vbs script problems are because your antivirus is not letting the registry entry be updated or it has renamed it.
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Hi Nico
Thanks for the suggestions, unfortunately neither have worked. I have enabled verbose logging to see if I can pin down the error better and it seems to be occuring after the install has checked the registry for AutoCAD entries. I have AutoCAD 2012 installed on this system which isn't listed in the versions to check for. An extract from the log is below if it's of help with Error1720 showing the script message.
' Check Registry Entries to see if an ACAD variant for a version is installed
' by looking at the MX registry entries
'
' Call HasAutoCAdBeenFound("A2004 Installed", "R16.0", "AutoCAD2004", "16")
' Call HasAutoCAdBeenFound("A2005 Installed", "R16.1", "AutoCAD2005", "16")
' Call HasAutoCAdBeenFound("A2006 Installed", "R16.2", "AutoCAD2006", "16")
Call HasAutoCAdBeenFound("A2007 Installed", "R17.0", "AutoCAD2007", "17")
Call HasAutoCAdBeenFound("A2008 Installed", "R17.1", "AutoCAD2008", "17")
Call HasAutoCAdBeenFound("A2009 Installed", "R17.2", "AutoCAD2009", "17")
Call HasAutoCAdBeenFound("A2010 Installed", "R18.0", "AutoCAD2010", "18")
Call HasAutoCAdBeenFound("A2011 Installed", "R18.1", "AutoCAD2011", "18")
End Sub
sub HasAutoCAdBeenFound(cKeyValue, cAcadVer, cAcad
MSI (s) (7C:74) [12:56:44:398]: Creating MSIHANDLE (25189) of type 790536 for thread 3188
MSI (s) (7C:08) [12:56:44:398]: Creating MSIHANDLE (25190) of type 0 for thread 1544
MSI (s) (7C:08) [12:56:44:398]: Entering MsiProvideComponentFromDescriptor. Descriptor: y*o-D(gAA$19]qFy[nvdMS_Core>M5KDYSUnf(HA*L[xeX)y, PathBuf: A5F338, pcchPathBuf: A5F334, pcchArgsOffset: A5F28C
MSI (s) (7C:08) [12:56:44:398]: MsiProvideComponentFromDescriptor called for component {997FA962-E067-11D1-9396-00A0C90F27F9}: returning harcoded oleaut32.dll value
MSI (s) (7C:08) [12:56:44:398]: MsiProvideComponentFromDescriptor is returning: 0
Error 1720. There is a problem with this Windows Installer package. A script required for this install to complete could not be run. Contact your support personnel or package vendor. Custom action RegisterAcad.812BBF2E_574B_4D86_A21A_D9CD67F75442 script error -2147217372, SWbemObjectEx: Provider is not capable of the attempted operation Line 41, Column 1,
MSI (s) (7C:08) [12:56:48:328]: Product: Bentley MX V8i (SELECTseries 2) 08.11.07.536 -- Error 1720. There is a problem with this Windows Installer package. A script required for this install to complete could not be run. Contact your support personnel or package vendor. Custom action RegisterAcad.812BBF2E_574B_4D86_A21A_D9CD67F75442 script error -2147217372, SWbemObjectEx: Provider is not capable of the attempted operation Line 41, Column 1,
MSI (s) (7C:08) [12:56:48:328]: Closing MSIHANDLE (25190) of type 0 for thread 1544
MSI (s) (7C:08) [12:56:48:328]: Closing MSIHANDLE (25189) of type 790536 for thread 3188
Action ended 12:56:48: InstallFinalize. Return value 3.