Cannot run existing ground cross sections in GEOPAK SS3

An issue came in today that I think will benefit the community to see troubleshooting techniques as we work toward a resolution.

when you go to run existing ground cross sections we go through all of the items that are required to be filled out and when we press the draw button we get this statement (there are no cross section cell to process with regards to current settings) i have tried with pattern lines and just with stations i get the same statement. i have tried running the same project on series 2 geopak everything works fine. seems to be a series 3 problem.