https://communities.bentley.com/products/road___site_design/w/road_and_site_design__wiki/15964/drag-and-drop-tool-boxes-to-the-menu-bar-disappears-from-the-screenen-USTelligent Community 12https://communities.bentley.com/products/road___site_design/w/road_and_site_design__wiki/15964/drag-and-drop-tool-boxes-to-the-menu-bar-disappears-from-the-screenFri, 18 Jul 2014 13:12:45 GMT6dad98f5-dbc9-4c4d-a9ba-e9da8dc6aa8e:62213ae7-7867-444d-a502-58a5220ad8cePurva Lakdehttps://communities.bentley.com/products/road___site_design/w/road_and_site_design__wiki/15964/drag-and-drop-tool-boxes-to-the-menu-bar-disappears-from-the-screen#commentsCurrent Revision posted to OpenRoads | OpenSite Wiki by Purva Lakde on 7/18/2014 1:12:45 PM<br /> <p><a href="/cfs-file.ashx/__key/communityserver-wikis-components-files/00-00-00-00-52/0702.Logo.jpg"><img src="/resized-image.ashx/__size/690x0/__key/communityserver-wikis-components-files/00-00-00-00-52/0702.Logo.jpg" border="0" alt=" " /></a></p> <p></p> <p></p> <table align="left" border="0" style="border:0px solid #dce5f0;width:500px;background-color:#dce5f0;"> <tbody> <tr> <td><b>Applies To&nbsp;</b></td> <td></td> <td></td> </tr> <tr> <td><strong>&nbsp;</strong></td> <td><strong>&nbsp;</strong></td> <td></td> <td></td> </tr> <tr> <td><strong>&nbsp;</strong></td> <td><strong>Product(s):</strong></td> <td>Bentley MXROAD</td> <td></td> </tr> <tr> <td><strong>&nbsp;</strong></td> <td><strong>Version(s):</strong></td> <td>08.11.07.566,08.11.09.493 &amp; MXROAD V8i</td> <td></td> </tr> <tr> <td><strong>&nbsp;</strong></td> <td><strong>Environment:&nbsp;</strong></td> <td>N/A</td> <td></td> </tr> <tr> <td><strong>&nbsp;</strong></td> <td><strong>Area:&nbsp;</strong></td> <td>Tools</td> <td>&nbsp;</td> </tr> <tr> <td><strong>&nbsp;</strong></td> <td><strong>Subarea:&nbsp;</strong></td> <td>N/A</td> <td></td> </tr> <tr> <td><strong>&nbsp;</strong></td> <td><strong>Original Author:</strong></td> <td>Purva Lakde. Product Advantage Group</td> </tr> </tbody> </table> <p></p> <p><strong></strong>&nbsp;</p> <p><strong></strong>&nbsp;</p> <p><strong></strong>&nbsp;</p> <p><strong></strong>&nbsp;</p> <p><strong></strong>&nbsp;</p> <p></p> <p><strong><span style="font-family:arial, helvetica, sans-serif;font-size:large;">Problem Description:&nbsp;</span></strong></p> <p><span style="font-family:arial, helvetica, sans-serif;font-size:small;">When try to drag and drop a tool box to the menu bar, it disappears completely from the screen and &nbsp;unable to use it again. Please refer the attached snapshot below.</span></p> <p><span style="font-family:arial, helvetica, sans-serif;font-size:small;"><a href="/cfs-file.ashx/__key/communityserver-wikis-components-files/00-00-00-00-52/Tool-boxes.jpg"><img src="/resized-image.ashx/__size/690x0/__key/communityserver-wikis-components-files/00-00-00-00-52/Tool-boxes.jpg" border="0" alt=" " /></a></span><strong style="font-family:arial, helvetica, sans-serif;font-size:large;">Steps to Accomplish:</strong></p> <p><span style="font-family:arial, helvetica, sans-serif;font-size:small;">This issue is caused by Windows Update Number KB2973201, remove window update number &quot;KB2973201&quot;.</span></p> <p><span style="font-family:arial, helvetica, sans-serif;font-size:small;">Please use the below link to see how to remove windows update number.</span></p> <p><span style="font-family:arial, helvetica, sans-serif;font-size:small;">http://communities.bentley.com/products/road___site_design/w/road_and_site_design__wiki/15963.how-to-remove-windows-update-number-kb2973201.aspx</span></p> <p><span style="font-family:arial, helvetica, sans-serif;font-size:small;"><br /><br /></span></p> <p><strong><span style="font-family:arial, helvetica, sans-serif;font-size:small;">Please let me know if you have any questions on the same.</span></strong></p> <p></p><div style="clear:both;"></div>