When I launch my civil product, why do I see that I have activated Subsurface Utilities Design and Analysis?
Additionally, I see that in my license log I have Product ID 2174 active.
Product ID 2174 is the Subsurface Utilities Design and Analysis license. When installed, Subsurface Utilities Design and Analysis functionality loads when OpenRoads starts. This product ID represents the 100 inlets level of StormCAD and is included at no additional fee with most OpenRoads packages.
It is possible that you might see Product ID 2174 listed multiple times. This is a known issue that, while it might be a bit confusing, does not affect your license fees.
Bentley Subsurface Utility Engineering (SUE) is a separate part of SUDA with Product ID 2335. It will appear only when you activate Bentley SUE from the tools menu. Note that the SUE Product ID is shown in addition to the StormCAD for OpenRoads ID.
If you activate one of the advanced hydraulic design products then you will see one of the following Product IDs alongside the 2174 ID. All of these are subject to additional license fees.
Rusty, you need to force your Select Server to refresh the license list. There was a glitch in the license structure early on which has since been corrected. Your administrator can log into the server and there is a function to retrieve the new license list. If you run into difficulties then log a support call and we can help you thru it.
I upgraded to PowerGeopak V8i 08.11.09.845 just over a month ago. I understand that the Subsurface Utilities Design and Analysis (Product ID 2174) is the free 100 inlets included in my PowerGeopak License (even though it isn't something that I will use at my job).
The problem that I'm running into is that every time I start PowerGeopak, I receive a pop up that states that "Your 30 day trail of Bentley Subsurface Design and Analysis has EXPIRED!" with the header "Bentley Subsurface Design and Analysis - Activation Status". After I hit close, a second pop up appears with the header "Hydraulic Analysis Problem" that states "Unable to acquire a license for Bentley Subsurface Utilities Design and Analysis. Please ensure you have a valid license available and try again." I've gone into the License Management Tool and it shows Subsurface Utilities Design Analysis as Expired, and I cannot get rid of it or change its status.
How do I get this to stop prompting me every time I open PowerGeopak?