When accessing LumenRT through the ConceptStation Visualization option, we are unable to place animation objects (i.e. people, animals, trees, cars etc.) It yields an error message: "Unable to contact server. Please make sure you computer is connected to the internet."
This error occurs in both LumenRT and ConceptStation as the link to the content server is broken. (***Note: The e-on software content site is currently down but is expected to be fixed within the next month.***) Therefore we need to manually install the LumenRT Content from the Bentley Software Downloads and place it in the corresponding program directory for the program to read. To do this:
Download LumenRT Content
The content is installed to the machine and will need to be accessed and moved to the correct folder. If you have only installed ConceptStation and not downloaded and installed the SELECT release of LumenRT, the content is installed to:
C:\ProgramData\Bentley\Bentley LumenRT CONNECT Edition - Update 3\LumenRT Content\LumenRT.
Note: If you do have LumenRT installed, it should download the content to C:\ProgramData\e-onsoftware\LumenRT 2016\LumenRT Content and you would need to use this folder directory in the following steps to copy the content.
Copy LumenRT Content for use in LumenRT for ConceptStation
Once the LumenRT Content downloads and installs successfully, we need to move that information to the ConceptStation LumenRT folder for use. In order for this to work, we MUST delete the existing content from the LumenRT Content folder and replace it with the downloaded content. To do this: