When trying to create a New File and the GeoSpatial Services are accessed, an error message is received about “addEventListener” and the map is not displayed.
Resolution:This is a known issue with Updates 7, 8, and 9. By upgrading to Update 10 (or Update 11 that was just released last Friday) would fix this issue, considering the user is correctly affiliated with Bentley IMS. If the user is NOT affiliated (so likely in Trial mode), or if for any reasons you can`t upgrade to Updates 10 or 11, then the following option to edit the Registry is the right one to do.
The user can add a value to his HKEY_CURRENT_USER\SOFTWARE\Microsoft\Internet Explorer\Main\FeatureControl\FEATURE_BROWSER_EMULATION key. ConceptStation.exe, and a DWORD value of 11001 (given the user have Internet Explorer 11). See values below if you are on different IE than 11.
Here`s a link to a REG file that you can merge into your Windows Registry. This is the value for Openroads Conceptstation and Internet Explorer 11:
https://bentley.sharefile.com/d-s0f4f33ca7a94b02b
Here are the possible values for this registry key.
Internet Explorer version
Decimal value
Hexa value
11
11001
2AF9
10
10001
2AF7
9
9999
270F
Here’s also the blog post that documents what this new registry key does:
https://weblog.west-wind.com/posts/2011/may/21/web-browser-control-specifying-the-ie-version#Registry-Key-Location-for-FEATURE_BROWSER-EMULATION