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OpenRoads | OpenSite Wiki Error when kicking off a new file and the Geospatial Services are accessed
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        • Error when kicking off a new file and the Geospatial Services are accessed
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     Questions about this article, topic, or product? Click here. 

    Error when kicking off a new file and the Geospatial Services are accessed

    When trying to create a New File and the GeoSpatial Services are accessed, an error message is received about “addEventListener” and the map is not displayed.

     

    Resolution:
    This is a known issue with Updates 7, 8, and 9. By upgrading to Update 10 (or Update 11 that was just released last Friday) would fix this issue, considering the user is correctly affiliated with Bentley IMS. If the user is NOT affiliated (so likely in Trial mode), or if for any reasons you can`t upgrade to Updates 10 or 11, then the following option to edit the Registry is the right one to do.

    The user can add a value to his HKEY_CURRENT_USER\SOFTWARE\Microsoft\Internet Explorer\Main\FeatureControl\FEATURE_BROWSER_EMULATION key. ConceptStation.exe, and a DWORD value of 11001 (given the user have Internet Explorer 11). See values below if you are on different IE than 11.

    Here`s a link to a REG file that you can merge into your Windows Registry. This is the value for Openroads Conceptstation and Internet Explorer 11:

    https://bentley.sharefile.com/d-s0f4f33ca7a94b02b

     

    Here are the possible values for this registry key.

     

    Internet Explorer version

    Decimal value

    Hexa value

    11

    11001

    2AF9

    10

    10001

    2AF7

    9

    9999

    270F

     

     

    Here’s also the blog post that documents what this new registry key does:

    https://weblog.west-wind.com/posts/2011/may/21/web-browser-control-specifying-the-ie-version#Registry-Key-Location-for-FEATURE_BROWSER-EMULATION

     

    • ConceptStation
    • OpenRoads ConceptStation
    • Geoservices
    • GeoCoordination
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    • Mario Langlais Created by Bentley Colleague Mario Langlais
    • When: Thu, May 9 2019 10:53 AM
    • Jacob Dean Last revision by Bentley Colleague Jacob Dean
    • When: Thu, Nov 10 2022 10:03 AM
    • Revisions: 3
    • Comments: 0
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