When accessing several commands (Create Profile, Annotate Profile, Survey Fieldbook, etc.), a 'Windows Installer' window appears and states "Preparing to install..." yet it never installs and the process never finishes.
This is an increasing issue with users who are working in a Window 10 OS. We believe there have been Windows updates from Microsoft which are inadvertently causing these issues with older InRoads versions. InRoads SS2 is not supported in Windows 10 as it was developed prior to the creation of Windows 10 and there are likely issues with the program running. Ultimately, there is nothing programmatically we can do but here are a few things we have tried with users with some success.
This could be a problem with the Microsoft Installer on certain machines with a handful of users where certain parts of the program are not installing correctly or permissions preventing part of our program from installing and registering the components on the machine. We can try getting this base information and prerequisites back onto the machine if in fact Windows 10 updates are removing supporting/required files. Here are the next things we would suggest.