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OpenRoads | OpenSite Wiki OpenRoads Designer will not launch past the splash screen
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    OpenRoads Designer will not launch past the splash screen

    Product(s): OpenRoads Designer
    Version(s): 10.07.00.56+
    Area:  General

     

    Question:

    I have updated OpenRoads Designer from the Connection Client and now when I double click to launch the program, I see the splash screen for a quick moment and it immediately goes away. How do I fix this?

    Answer:

    This has been reported with users who have the security virus scanner Sentinel, SentinelOne, or Cylance. To resolve this issue, you will need to whitelist the Bentley folder so that the OpenRoadsDesigner.exe is not blocked. The default path is under C:\Program Files.

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    • Holly Herring Created by Bentley Colleague Holly Herring
    • When: Tue, Nov 5 2019 10:50 AM
    • Jacob Dean Last revision by Bentley Colleague Jacob Dean
    • When: Wed, Aug 10 2022 2:54 PM
    • Revisions: 3
    • Comments: 0
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