https://communities.bentley.com/products/road___site_design/w/road_and_site_design__wiki/44160/openroads-designer-will-not-launch-past-the-splash-screenen-USTelligent Community 12https://communities.bentley.com/products/road___site_design/w/road_and_site_design__wiki/44160/openroads-designer-will-not-launch-past-the-splash-screenWed, 10 Aug 2022 18:54:30 GMT6dad98f5-dbc9-4c4d-a9ba-e9da8dc6aa8e:b8cf8cd6-cfd0-447f-a943-c8ed2e9f4929Jacob Deanhttps://communities.bentley.com/products/road___site_design/w/road_and_site_design__wiki/44160/openroads-designer-will-not-launch-past-the-splash-screen#commentsCurrent Revision posted to OpenRoads | OpenSite Wiki by Jacob Dean on 8/10/2022 6:54:30 PM<br /> <table style="background-color:#dce5f0;border:0px solid #dce5f0;width:680px;" border="0"> <tbody> <tr> <td style="text-align:right;"><strong>Product(s):</strong></td> <td>OpenRoads Designer</td> </tr> <tr> <td style="text-align:right;"><strong>Version(s):</strong></td> <td>10.07.00.56+</td> </tr> <tr> <td style="text-align:right;"><strong>Area:&nbsp;</strong></td> <td>General</td> </tr> </tbody> </table> <p>&nbsp;</p> <p><strong><span style="font-size:150%;"><span style="text-decoration:underline;"><span style="font-size:x-large;">Question:</span></span></span></strong></p> <p>I have updated OpenRoads Designer from the Connection Client and now when I double click to launch the program, I see the splash screen for a quick moment and it immediately goes away. How do I fix this?</p> <p></p> <p><strong><span style="text-decoration:underline;"><span style="font-size:150%;"><span style="font-size:x-large;">Answer:<br /></span></span></span></strong></p> <p>This has been reported with users who have the security virus&nbsp;scanner Sentinel, SentinelOne, or Cylance.&nbsp;To resolve this issue, you will need to whitelist the Bentley folder so that the OpenRoadsDesigner.exe is not blocked. The default path is under&nbsp;C:\Program Files.</p> <p></p> <p><b><img alt=" " src="/resized-image/__size/320x240/__key/communityserver-wikis-components-files/00-00-00-00-52/pastedimage1572968598672v1.png" /></b></p><div style="clear:both;"></div> https://communities.bentley.com/products/road___site_design/w/road_and_site_design__wiki/44160/openroads-designer-will-not-launch-past-the-splash-screen/revision/2Wed, 13 Oct 2021 19:27:00 GMT6dad98f5-dbc9-4c4d-a9ba-e9da8dc6aa8e:b8cf8cd6-cfd0-447f-a943-c8ed2e9f4929Kevin McDonaldhttps://communities.bentley.com/products/road___site_design/w/road_and_site_design__wiki/44160/openroads-designer-will-not-launch-past-the-splash-screen#commentsRevision 2 posted to OpenRoads | OpenSite Wiki by Kevin McDonald on 10/13/2021 7:27:00 PM<br /> <table style="background-color:#dce5f0;border:0px solid #dce5f0;width:680px;" border="0"> <tbody> <tr> <td style="text-align:right;"><strong>Product(s):</strong></td> <td>OpenRoads Designer</td> </tr> <tr> <td style="text-align:right;"><strong>Version(s):</strong></td> <td>10.07.00.56+</td> </tr> <tr> <td style="text-align:right;"><strong>Area:&nbsp;</strong></td> <td>General</td> </tr> </tbody> </table> <p>&nbsp;</p> <p><strong><span style="font-size:150%;"><span style="text-decoration:underline;"><span style="font-size:x-large;">Question:</span></span></span></strong></p> <p>I have updated OpenRoads Designer from the Connection Client and now when I double click to launch the program, I see the splash screen for a quick moment and it immediately goes away. How do I fix this?</p> <p></p> <p><strong><span style="text-decoration:underline;"><span style="font-size:150%;"><span style="font-size:x-large;">Answer:<br /></span></span></span></strong></p> <p>This has been reported with users who have the security virus&nbsp;scanner Sentinel, SentinelOne, or Cylance.&nbsp;To resolve this issue, you will need to whitelist the Bentley folder so that the OpenRoadsDesigner.exe is not blocked.</p> <p></p> <p><b><img alt=" " src="/resized-image/__size/320x240/__key/communityserver-wikis-components-files/00-00-00-00-52/pastedimage1572968598672v1.png" /></b></p><div style="clear:both;"></div> https://communities.bentley.com/products/road___site_design/w/road_and_site_design__wiki/44160/openroads-designer-will-not-launch-past-the-splash-screen/revision/1Tue, 05 Nov 2019 15:50:50 GMT6dad98f5-dbc9-4c4d-a9ba-e9da8dc6aa8e:b8cf8cd6-cfd0-447f-a943-c8ed2e9f4929Holly Herringhttps://communities.bentley.com/products/road___site_design/w/road_and_site_design__wiki/44160/openroads-designer-will-not-launch-past-the-splash-screen#commentsRevision 1 posted to OpenRoads | OpenSite Wiki by Holly Herring on 11/5/2019 3:50:50 PM<br /> <table style="background-color:#dce5f0;border:0px solid #dce5f0;width:680px;" border="0"> <tbody> <tr> <td style="text-align:right;"><strong>Product(s):</strong></td> <td>OpenRoads Designer</td> </tr> <tr> <td style="text-align:right;"><strong>Version(s):</strong></td> <td>10.07.00.56+</td> </tr> <tr> <td style="text-align:right;"><strong>Area:&nbsp;</strong></td> <td>General</td> </tr> </tbody> </table> <p>&nbsp;</p> <p><strong><span style="font-size:150%;"><span style="text-decoration:underline;"><span style="font-size:x-large;">Question:</span></span></span></strong></p> <p>I have updated OpenRoads Designer from the Connection Client and now when I double click to launch the program, I see the splash screen for a quick moment and it immediately goes away. How do I fix this?</p> <p></p> <p><strong><span style="text-decoration:underline;"><span style="font-size:150%;"><span style="font-size:x-large;">Answer:<br /></span></span></span></strong></p> <p>This has been reported with users who have the security virus&nbsp;scanner Sentienl or SentienlOne.&nbsp;To resolve this issue, you will need to whitelist the Bentley folder so that the OpenRoadsDesigner.exe is not blocked.</p> <p></p> <p><b><img src="/resized-image/__size/320x240/__key/communityserver-wikis-components-files/00-00-00-00-52/pastedimage1572968598672v1.png" alt=" " /></b></p><div style="clear:both;"></div>