OpenRoads Designer is hanging on the splash screen. OpenRoads is crashing after the splash screen appears. OpenRoads does not load and I receive an error message on startup.
Option 1: Is the correct product downloaded and installed on the machine?
Users may have OpenRoads Designer installed but they should be utilizing OpenSite Designer because that is the product for which they have a valid license. Or they could be running OpenRail Designer when they have a license for OpenRoads Designer. Therefore the first step is to make sure the correct product and version are installed.
Click Here for a wiki on how to download any Bentley software from the CONNECTION Center > Software Downloads
Here is a link to wiki articles for OpenRoads Designer installation topics. Under the Table of Contents on the left, you can see topics on Licensing FAQ, Payload Downloads, and other installation topics
It is highly recommended to maintain the latest released version of OpenRoads Designer and CONNECTION Client in order for the program to operate optimally. There are instances where clients and deliverables dictate the required version so an update to the latest release may not be an option, but is the first suggestion.
Option 2: Does the user have an OpenRoads Designer license? This section will cover information on the Subscription Entitlement Service (SES) licensing for product activation and entitlements.
Option 3: Is CONNECTION Client installed and running properly?
Option 4: Try deleting the User Prefs and Temp files for OpenRoads Designer.
The prefs and temp data contains coded files which can become corrupt and lead to crashing at startup as well as operational issues with commands not performing correctly, buttons not working, etc. Check here for a video on Deleting User Prefs and Temp folders
Option 5: Are you receiving a crash on startup when trying to open a DGN?
Refer to this Troubleshooting Path for Crash When Opening a DGN File. Below are 2 main excerpts from that Troubleshooting Path.
a. If crashing on startup after selecting a file to load, are you loading the program with a custom workspace? The startup issues could be workspace related.
Try using a delivered workspace and workset to load the data. When you are loading the DGN, it may state that the design file is associated to a workspace, which is ok. You want to continue loading the file using the selected delivered workspace such as the 'Training and Examples' workspace and the 'Training-Imperial' workset. If loading the program with a delivered workspace allows the program to open, you can start troubleshooting the custom workspace to see if there is a variable preventing the program from loading. Refer to this link for information on Workspace Related Topics.
b. Can you load the data with another Bentley CAD Application, such as MicroStation CONNECT Edition?
There are cases where civil DGN files or reference DGNs can become corrupt and prevent the OpenRoads Designer program from opening. If you are able to open the data in another program (i.e. MicroStation), the issue could be related to the specific files.
Option 6: Try a clean uninstall and reinstall of the program.
Go through the Uninstall Procedures for OpenRoads Designer CONNECT Edition and perform a fresh installation.
These are other questions we typically ask to help narrow the problem area for troubleshooting: