Crash When Opening A DGN File

Marcus Blake — Thu, 03 Mar 2022 15:03:33 GMT

Current Revision posted to OpenRoads | OpenSite Wiki by Marcus Blake on 3/3/2022 3:03:33 PM

Product(s):	OpenRoads Designer, OpenRail Designer, OpenSite Designer
Version(s):	CONNECT
Area:	File Open

Problem Description(s):

OpenRoads Designer is crashing when opening a DGN.

OpenRoads Designer is hanging when opening a DGN.

OpenRoads Designer a .NET Error when opening a DGN.

OpenRoads Designer throws an exception when opening a DGN.

Troubleshooting Path:

1. Try a different DGN file.

Select another DGN file in another folder or project and see if the same issue occurs.

It is important to see if other files are affected or if it is just one file or files in one project folder location.

2. Move the DGN file to another folder.

Move the DGN file that is crashing to a folder on your local computer such as C:\Temp\ and then try and open it.

This can help you find out if it is that particular dgn file or possibly a reference file or a relationship to an element in a reference file.

Alternatively, you can add -o to the target line off the application properties. See article for details: https://communities.bentley.com/products/road___site_design/w/road_and_site_design__wiki/58596/how-to-open-a-dgn-without-any-reference-attached-in-open-roads-rail-site-designer

3. Try a different Workspace.

Launch the software from the icon or start menu and select "No Workspace" or one of the delivered workspaces that come with the product.

This will help determine if there is a configuration setting or possibly a file in the workspace that is being loaded that is causing the problem

4. Delete the User Preferences and User Temp folders. See this video.

5. Try a different user on the computer.

Log off the computer and log back on as another user, like an administrator, and see if the same crash occurs.

6. Try a different computer.

Log onto another computer and see if the same crash occurs.

7. Try opening the reference files.

There may be an issue with one of the reference files so try opening each of them to make sure they open.

Then move the reference files out of the folder one by one so that they can not be found and continue to open the dgn after you move each file and see if the crash goes away.

8. Try a clean uninstall\reinstall of the software.

Watch this video

Use the Windows Apps & feature to remove the application

Delete the following folders:
- C:\Program Files\Bentley\OpenRoads Designer CONNECT Edition
- C:\ProgramData\Bentley\OpenRoadsDesigner
- C:\Users\your user name\AppData\Local\Bentley\OpenRoadsDesigner
- C:\Users\your user name\AppData\Local\Temp\Bentley\OpenRoadsDesigner
- C:\Users\your user name\AppData\Roaming\Bentley\OpenRoadsDesigner
- C:\Users\your user name\AppData\Local\Temp\Bentley\SUDA
- C:\Users\your user name\AppData\Local\Temp\Bentley\SUE
- C:\Users\your user name\AppData\Local\Bentley\SUDA\10
- C:\Users\your user name\AppData\Local\Bentley\SUE\10

You may want to delete the following folder if you do not have any custom workspace setup also located within the folder. But only if you have not made changes since install or added other configurations inside this folder. Otherwise simply rename the folder to something like OLD_OpenRoads Designer CE.
- C:\ProgramData\Bentley\OpenRoads Designer CE

9. Update your Connection Client to the latest version.

Connection Client Preferences and Settings WIKI

10. Update your video driver

There have been a few cases where the user updated to the latest video driver for their graphics card and that solved the issue.

11. Pull a backup of the file.

You would need to find a backup of the file prior to the issue happening. This is not ideal as you will more than likely loose work but it can get you going again.

12. Other items that may need to be checked.

Are you using a virtual machine?
Virus detection software? If disabled do you have the issue?

See this video

See also:

Troubleshooting .NET Framework Issues

Microsoft .NET Framework Repair Tool

Crash When Opening A DGN File

Jacob Dean — Thu, 24 Jun 2021 21:01:24 GMT

Revision 7 posted to OpenRoads | OpenSite Wiki by Jacob Dean on 6/24/2021 9:01:24 PM

Product(s):	OpenRoads Designer, OpenRail Designer, OpenSite Designer
Version(s):	CONNECT
Area:	File Open

Problem Description(s):

OpenRoads Designer is crashing when opening a DGN.

OpenRoads Designer is hanging when opening a DGN.

OpenRoads Designer a .NET Error when opening a DGN.

OpenRoads Designer throws an exception when opening a DGN.

Troubleshooting Path:

1. Try a different DGN file.

Select another DGN file in another folder or project and see if the same issue occurs.

It is important to see if other files are affected or if it is just one file or files in one project folder location.

2. Move the DGN file to another folder.

Move the DGN file that is crashing to a folder on your local computer such as C:\Temp\ and then try and open it.

This can help you find out if it is that particular dgn file or possibly a reference file or a relationship to an element in a reference file.

3. Try a different Workspace.

Launch the software from the icon or start menu and select "No Workspace" or one of the delivered workspaces that come with the product.

This will help determine if there is a configuration setting or possibly a file in the workspace that is being loaded that is causing the problem

4. Delete the User Preferences and User Temp folders. See this video.

5. Try a different user on the computer.

Log off the computer and log back on as another user, like an administrator, and see if the same crash occurs.

6. Try a different computer.

Log onto another computer and see if the same crash occurs.

7. Try opening the reference files.

There may be an issue with one of the reference files so try opening each of them to make sure they open.

Then move the reference files out of the folder one by one so that they can not be found and continue to open the dgn after you move each file and see if the crash goes away.

8. Try a clean uninstall\reinstall of the software.

Watch this video

Use the Windows Apps & feature to remove the application

Delete the following folders:
- C:\Program Files\Bentley\OpenRoads Designer CONNECT Edition
- C:\ProgramData\Bentley\OpenRoadsDesigner
- C:\Users\your user name\AppData\Local\Bentley\OpenRoadsDesigner
- C:\Users\your user name\AppData\Local\Temp\Bentley\OpenRoadsDesigner
- C:\Users\your user name\AppData\Roaming\Bentley\OpenRoadsDesigner
- C:\Users\your user name\AppData\Local\Temp\Bentley\SUDA
- C:\Users\your user name\AppData\Local\Temp\Bentley\SUE
- C:\Users\your user name\AppData\Local\Bentley\SUDA\10
- C:\Users\your user name\AppData\Local\Bentley\SUE\10

You may want to delete the following folder if you do not have any custom workspace setup also located within the folder. But only if you have not made changes since install or added other configurations inside this folder. Otherwise simply rename the folder to something like OLD_OpenRoads Designer CE.
- C:\ProgramData\Bentley\OpenRoads Designer CE

9. Update your Connection Client to the latest version.

Connection Client Preferences and Settings WIKI

10. Update your video driver

There have been a few cases where the user updated to the latest video driver for their graphics card and that solved the issue.

11. Pull a backup of the file.

You would need to find a backup of the file prior to the issue happening. This is not ideal as you will more than likely loose work but it can get you going again.

12. Other items that may need to be checked.

Are you using a virtual machine?
Virus detection software? If disabled do you have the issue?

See this video

See also:

Troubleshooting .NET Framework Issues

Microsoft .NET Framework Repair Tool

Crash When Opening A DGN File

Beebe Ray — Thu, 07 Jan 2021 16:05:03 GMT

Revision 6 posted to OpenRoads | OpenSite Wiki by Beebe Ray on 1/7/2021 4:05:03 PM

Product(s):	OpenRoads Designer, OpenRail Designer, OpenSite Designer
Version(s):	CONNECT
Area:	File Open

Problem Description(s):

OpenRoads Designer is crashing when opening a DGN.

OpenRoads Designer is hanging when opening a DGN.

OpenRoads Designer a .NET Error when opening a DGN.

OpenRoads Designer throws an exception when opening a DGN.

Troubleshooting Path:

1. Try a different DGN file.

Select another DGN file in another folder or project and see if the same issue occurs.

It is important to see if other files are affected or if it is just one file or files in one project folder location.

2. Move the DGN file to another folder.

Move the DGN file that is crashing to a folder on your local computer such as C:\Temp\ and then try and open it.

This can help you find out if it is that particular dgn file or possibly a reference file or a relationship to an element in a reference file.

3. Try a different Workspace.

Launch the software from the icon or start menu and select "No Workspace" or one of the delivered workspaces that come with the product.

This will help determine if there is a configuration setting or possibly a file in the workspace that is being loaded that is causing the problem

4. Delete the User Preferences and User Temp folders. See this video.

5. Try a different user on the computer.

Log off the computer and log back on as another user, like an administrator, and see if the same crash occurs.

6. Try a different computer.

Log onto another computer and see if the same crash occurs.

7. Try opening the reference files.

There may be an issue with one of the reference files so try opening each of them to make sure they open.

Then move the reference files out of the folder one by one so that they can not be found and continue to open the dgn after you move each file and see if the crash goes away.

8. Try a clean uninstall\reinstall of the software.

Watch this video

Use the Windows Apps & feature to remove the application

Delete the following folders:
- C:\Program Files\Bentley\OpenRoads Designer CONNECT Edition
- C:\ProgramData\Bentley\OpenRoadsDesigner
- C:\Users\your user name\AppData\Local\Bentley\OpenRoadsDesigner
- C:\Users\your user name\AppData\Local\Temp\Bentley\OpenRoadsDesigner
- C:\Users\your user name\AppData\Roaming\Bentley\OpenRoadsDesigner
- C:\Users\your user name\AppData\Local\Temp\Bentley\SUDA
- C:\Users\your user name\AppData\Local\Temp\Bentley\SUE
- C:\Users\your user name\AppData\Local\Bentley\SUDA\10
- C:\Users\your user name\AppData\Local\Bentley\SUE\10

You may want to delete the following folder if you do not have any custom workspace setup also located within the folder. But only if you have not made changes since install or added other configurations inside this folder. Otherwise simply rename the folder to something like OLD_OpenRoads Designer CE.
- C:\ProgramData\Bentley\OpenRoads Designer CE

9. Update your Connection Client to the latest version.

Connection Client Preferences and Settings WIKI

10. Update your video driver

There have been a few cases where the user updated to the latest video driver for their graphics card and that solved the issue.

11. Pull a backup of the file.

You would need to find a backup of the file prior to the issue happening. This is not ideal as you will more than likely loose work but it can get you going again.

12. Other items that may need to be checked.

Are you using a virtual machine?
Virus detection software? If disabled do you have the issue?

See this video

See also:

Troubleshooting .NET Framework Issues

Microsoft .NET Framework Repair Tool

Crash When Opening A DGN File

Beebe Ray — Thu, 07 Jan 2021 15:34:41 GMT

Revision 5 posted to OpenRoads | OpenSite Wiki by Beebe Ray on 1/7/2021 3:34:41 PM

Product(s):	OpenRoads Designer, OpenRail Designer, OpenSite Designer
Version(s):	CONNECT
Area:	File Open

Problem Description(s):

OpenRoads Designer is crashing when opening a DGN.

OpenRoads Designer is hanging when opening a DGN.

OpenRoads Designer a .NET Error when opening a DGN.

OpenRoads Designer throws an exception when opening a DGN.

Troubleshooting Path:

1. Try a different DGN file.

Select another DGN file in another folder or project and see if the same issue occurs.

It is important to see if other files are affected or if it is just one file or files in one project folder location.

2. Move the DGN file to another folder.

Move the DGN file that is crashing to a folder on your local computer such as C:\Temp\ and then try and open it.

This can help you find out if it is that particular dgn file or possibly a reference file or a relationship to an element in a reference file.

3. Try a different Workspace.

Launch the software from the icon or start menu and select "No Workspace" or one of the delivered workspaces that come with the product.

This will help determine if there is a configuration setting or possibly a file in the workspace that is being loaded that is causing the problem

4. Delete the User Preferences and User Temp folders. See this video.

5. Try a different user on the computer.

Log off the computer and log back on as another user, like an administrator, and see if the same crash occurs.

6. Try a different computer.

Log onto another computer and see if the same crash occurs.

7. Try opening the reference files.

There may be an issue with one of the reference files so try opening each of them to make sure they open.

Then move the reference files out of the folder one by one so that they can not be found and continue to open the dgn after you move each file and see if the crash goes away.

8. Try a clean uninstall\reinstall of the software.

https://communities.bentley.com/products/road___site_design/w/road_and_site_design__wiki/52791/uninstall-process-for-openroads-designer

Use the Windows Apps & feature to remove the application

Delete the following folders:
- C:\Program Files\Bentley\OpenRoads Designer CONNECT Edition
- C:\ProgramData\Bentley\OpenRoadsDesigner
- C:\Users\your user name\AppData\Local\Bentley\OpenRoadsDesigner
- C:\Users\your user name\AppData\Local\Temp\Bentley\OpenRoadsDesigner
- C:\Users\your user name\AppData\Roaming\Bentley\OpenRoadsDesigner
- C:\Users\your user name\AppData\Local\Temp\Bentley\SUDA
- C:\Users\your user name\AppData\Local\Temp\Bentley\SUE
- C:\Users\your user name\AppData\Local\Bentley\SUDA\10
- C:\Users\your user name\AppData\Local\Bentley\SUE\10

You may want to delete the following folder if you do not have any custom workspace setup also located within the folder. But only if you have not made changes since install or added other configurations inside this folder. Otherwise simply rename the folder to something like OLD_OpenRoads Designer CE.
- C:\ProgramData\Bentley\OpenRoads Designer CE

9. Update your Connection Client to the latest version.

Connection Client Preferences and Settings WIKI

10. Update your video driver

There have been a few cases where the user updated to the latest video driver for their graphics card and that solved the issue.

11. Pull a backup of the file.

You would need to find a backup of the file prior to the issue happening. This is not ideal as you will more than likely loose work but it can get you going again.

12. Other items that may need to be checked.

Are you using a virtual machine?
Virus detection software? If disabled do you have the issue?

See this video

https://www.microsoft.com/en-us/download/details.aspx?id=30135

Crash When Opening A DGN File

Beebe Ray — Thu, 07 Jan 2021 15:30:08 GMT

Revision 4 posted to OpenRoads | OpenSite Wiki by Beebe Ray on 1/7/2021 3:30:08 PM

Product(s):	OpenRoads Designer, OpenRail Designer, OpenSite Designer
Version(s):	CONNECT
Area:	File Open

Problem Description(s):

OpenRoads Designer is crashing when opening a DGN.

OpenRoads Designer is hanging when opening a DGN.

OpenRoads Designer a .NET Error when opening a DGN.

OpenRoads Designer throws an exception when opening a DGN.

Troubleshooting Path:

1. Try a different DGN file.

Select another DGN file in another folder or project and see if the same issue occurs.

It is important to see if other files are affected or if it is just one file or files in one project folder location.

2. Move the DGN file to another folder.

Move the DGN file that is crashing to a folder on your local computer such as C:\Temp\ and then try and open it.

This can help you find out if it is that particular dgn file or possibly a reference file or a relationship to an element in a reference file.

3. Try a different Workspace.

Launch the software from the icon or start menu and select "No Workspace" or one of the delivered workspaces that come with the product.

This will help determine if there is a configuration setting or possibly a file in the workspace that is being loaded that is causing the problem

4. Delete the User Preferences and User Temp folders. See this video.

5. Try a different user on the computer.

Log off the computer and log back on as another user, like an administrator, and see if the same crash occurs.

6. Try a different computer.

Log onto another computer and see if the same crash occurs.

7. Try opening the reference files.

There may be an issue with one of the reference files so try opening each of them to make sure they open.

Then move the reference files out of the folder one by one so that they can not be found and continue to open the dgn after you move each file and see if the crash goes away.

8. Try a clean uninstall\reinstall of the software.

https://communities.bentley.com/products/road___site_design/w/road_and_site_design__wiki/52791/uninstall-process-for-openroads-designer

Use the Windows Apps & feature to remove the application

Delete the following folders:
- C:\Program Files\Bentley\OpenRoads Designer CONNECT Edition
- C:\ProgramData\Bentley\OpenRoadsDesigner
- C:\Users\your user name\AppData\Local\Bentley\OpenRoadsDesigner
- C:\Users\your user name\AppData\Local\Temp\Bentley\OpenRoadsDesigner
- C:\Users\your user name\AppData\Roaming\Bentley\OpenRoadsDesigner
- C:\Users\your user name\AppData\Local\Temp\Bentley\SUDA
- C:\Users\your user name\AppData\Local\Temp\Bentley\SUE
- C:\Users\your user name\AppData\Local\Bentley\SUDA\10
- C:\Users\your user name\AppData\Local\Bentley\SUE\10

You may want to delete the following folder if you do not have any custom workspace setup also located within the folder. But only if you have not made changes since install or added other configurations inside this folder. Otherwise simply rename the folder to something like OLD_OpenRoads Designer CE.
- C:\ProgramData\Bentley\OpenRoads Designer CE

9. Update your Connection Client to the latest version.

https://communities.bentley.com/communities/other_communities/sign-in_assistance_and_web_services/w/wiki/29498/preferences-other-settings

10. Update your video driver

There have been a few cases where the user updated to the latest video driver for their graphics card and that solved the issue.

11. Pull a backup of the file.

You would need to find a backup of the file prior to the issue happening. This is not ideal as you will more than likely loose work but it can get you going again.

12. Other items that may need to be checked.

Are you using a virtual machine?
Virus detection software? If disabled do you have the issue?

https://communities.bentley.com/products/road___site_design/w/road_and_site_design__wiki/44160/openroads-designer-will-not-launch-past-the-splash-screen

https://www.microsoft.com/en-us/download/details.aspx?id=30135

Crash When Opening A DGN File

Beebe Ray — Wed, 06 Jan 2021 18:12:01 GMT

Revision 3 posted to OpenRoads | OpenSite Wiki by Beebe Ray on 1/6/2021 6:12:01 PM

Product(s):	OpenRoads Designer, OpenRail Designer, OpenSite Designer
Version(s):	CONNECT
Area:	File Open

Problem Description(s):

OpenRoads Designer is crashing when opening a DGN.

OpenRoads Designer is hanging when opening a DGN.

OpenRoads Designer a .NET Error when opening a DGN.

OpenRoads Designer throws an exception when opening a DGN.

Troubleshooting Path:

1. Try a different DGN file.

Select another DGN file in another folder or project and see if the same issue occurs.

It is important to see if other files are affected or if it is just one file or files in one project folder location.

2. Move the DGN file to another folder.

Move the DGN file that is crashing to a folder on your local computer such as C:\Temp\ and then try and open it.

This can help you find out if it is that particular dgn file or possibly a reference file or a relationship to an element in a reference file.

3. Try a different Workspace.

Launch the software from the icon or start menu and select "No Workspace" or one of the delivered workspaces that come with the product.

This will help determine if there is a configuration setting or possibly a file in the workspace that is being loaded that is causing the problem

4. Delete the User Preferences and User Temp folders.

https://communities.bentley.com/products/road___site_design/w/road_and_site_design__wiki/52758/video-deleting-user-prefs-and-temp-folders

5. Try a different user on the computer.

Log off the computer and log back on as another user, like an administrator, and see if the same crash occurs.

6. Try a different computer.

Log onto another computer and see if the same crash occurs.

7. Try opening the reference files.

There may be an issue with one of the reference files so try opening each of them to make sure they open.

Then move the reference files out of the folder one by one so that they can not be found and continue to open the dgn after you move each file and see if the crash goes away.

8. Try a clean uninstall\reinstall of the software.

https://communities.bentley.com/products/road___site_design/w/road_and_site_design__wiki/52791/uninstall-process-for-openroads-designer

Use the Windows Apps & feature to remove the application

Delete the following folders:
- C:\Program Files\Bentley\OpenRoads Designer CONNECT Edition
- C:\ProgramData\Bentley\OpenRoadsDesigner
- C:\Users\your user name\AppData\Local\Bentley\OpenRoadsDesigner
- C:\Users\your user name\AppData\Local\Temp\Bentley\OpenRoadsDesigner
- C:\Users\your user name\AppData\Roaming\Bentley\OpenRoadsDesigner
- C:\Users\your user name\AppData\Local\Temp\Bentley\SUDA
- C:\Users\your user name\AppData\Local\Temp\Bentley\SUE
- C:\Users\your user name\AppData\Local\Bentley\SUDA\10
- C:\Users\your user name\AppData\Local\Bentley\SUE\10

You may want to delete the following folder if you do not have any custom workspace setup also located within the folder. But only if you have not made changes since install or added other configurations inside this folder. Otherwise simply rename the folder to something like OLD_OpenRoads Designer CE.
- C:\ProgramData\Bentley\OpenRoads Designer CE

9. Update your Connection Client to the latest version.

https://communities.bentley.com/communities/other_communities/sign-in_assistance_and_web_services/w/wiki/29498/preferences-other-settings

10. Update your video driver

There have been a few cases where the user updated to the latest video driver for their graphics card and that solved the issue.

11. Pull a backup of the file.

You would need to find a backup of the file prior to the issue happening. This is not ideal as you will more than likely loose work but it can get you going again.

12. Other items that may need to be checked.

Are you using a virtual machine?
Virus detection software? If disabled do you have the issue?

https://communities.bentley.com/products/road___site_design/w/road_and_site_design__wiki/44160/openroads-designer-will-not-launch-past-the-splash-screen

https://www.microsoft.com/en-us/download/details.aspx?id=30135

Crash When Opening A DGN File

Beebe Ray — Wed, 06 Jan 2021 16:30:39 GMT

Revision 2 posted to OpenRoads | OpenSite Wiki by Beebe Ray on 1/6/2021 4:30:39 PM

Product(s):	OpenRoads Designer, OpenRail Designer, OpenSite Designer
Version(s):	CONNECT
Area:	File Open

Problem Description(s):

OpenRoads Designer is crashing when opening a DGN.

OpenRoads Designer is hanging when opening a DGN.

OpenRoads Designer a .NET Error when opening a DGN.

OpenRoads Designer throws an exception when opening a DGN.

Troubleshooting Path:

1. Try a different DGN file.

Select another DGN file in another folder or project and see if the same issue occurs.

2. Move the DGN file to another folder.

Move the DGN file that is crashing to a folder on your local computer such as C:\Temp\ and then try and open it.

3. Try a different Workspace.

Launch the software from the icon or start menu and select "No Workspace" or one of the delivered workspaces that come with the product.

4. Delete the User Preferences and User Temp folders.

https://communities.bentley.com/products/road___site_design/w/road_and_site_design__wiki/52758/video-deleting-user-prefs-and-temp-folders

5. Try a different user on the computer.

Log off the computer and log back on as another user, like an administrator, and see if the same crash occurs.

6. Try a different computer.

Log onto another computer and see if the same crash occurs.

7. Try opening the reference files.

There may be an issue with one of the reference files so try opening each of them to make sure they open.

Then move the reference files out of the folder one by one so that they can not be found and continue to open the dgn after you move each file and see if the crash goes away.

8. Try a clean uninstall\reinstall of the software.

Try using a delivered workspace.
1. Insert wiki about delivered workspace

Try deleting User Prefs
1. https://communities.bentley.com/products/road___site_design/w/road_and_site_design__wiki/39781/ord-preferences-location

Try uninstall/reinstall
1. Insert wiki for clean uninstall/reinstall
  1. https://communities.bentley.com/products/road___site_design/f/geopak-inroads-mx-openroads-forum/151951/openroads-designer---i-accidently-blew-away-my-icons/455721#455721

Other questions typically asked:
1. Any other machines affected?
2. Using virtual machine?
3. Other user on same machine
4. Virus detection software
5. 3^rd Party license software

See also:

Minimum Requirements and Supported OS

Insert Readme links

Crash When Opening A DGN File

Beebe Ray — Wed, 06 Jan 2021 16:10:51 GMT

Revision 1 posted to OpenRoads | OpenSite Wiki by Beebe Ray on 1/6/2021 4:10:51 PM

Product(s):	OpenRoads Designer, OpenRail Designer, OpenSite Designer
Version(s):	CONNECT
Area:	File Open

Problem Description(s):

OpenRoads Designer is crashing when opening a DGN.

OpenRoads Designer is hanging when opening a DGN.

OpenRoads Designer a .NET Error when opening a DGN.

OpenRoads Designer throws an exception when opening a DGN.

Troubleshooting Path:

Is the correct product downloaded and installed on the machine?

Users may have OpenRoads Designer installed but they should be utilizing OpenSite Designer because that is the product for which they have a valid license. Or they could be running OpenRail Designer when they have a license for OpenRoads Designer. Therefore the first step is to make sure the correct product and version are installed.

Here is a wiki on how to download any Bentley software from the CONNECTION Center > Software Downloads --https://communities.bentley.com/products/road___site_design/w/road_and_site_design__wiki/42036/installation-connect

Here is a link to wiki articles for OpenRoads Designer installation topics. Under the Table of Contents on the left, you can see topics on Licensing FAQ, Payload Downloads, and other installation topics --https://communities.bentley.com/products/road___site_design/w/road_and_site_design__wiki/42036/installation-connect

It is highly recommended to maintain the latest released version of OpenRoads Designer and CONNECTION Client in order for the program to operate optimally. There are instances where clients and deliverables dictate the required version so an update to the latest release may not be an option, but is the first suggestion.

2. Does the user have an OpenRoads Designer license? This section will cover information on the Subscription Entitlement Service (SES) licensing for product activation and entitlements.

Is the OpenRoads Designer product activated under the Subscription Entitlement Service?

Activating Products -- https://communities.bentley.com/products/licensing/w/licensing__wiki/40262/how-to-activate-products-under-subscription-entitlement-service

Is there a restriction set on the specific user which is blocking usage of OpenRoads Designer?

Controlling Entitlements -- https://communities.bentley.com/products/licensing/w/licensing__wiki/40274/how-to-restrict-access-to-specific-products-under-subscription-entitlement-service

OpenRoads Designer Licensing FAQ -- https://communities.bentley.com/products/road___site_design/w/road_and_site_design__wiki/33567/licensing-faq-for-openroads-designer-connect-edition

OpenSite Designer Licensing FAQ -- https://communities.bentley.com/products/road___site_design/w/road_and_site_design__wiki/43088/licensing-faq-for-opensite-designer-connect-edition

OpenRail Designer Licensing FAQ -- https://communities.bentley.com/products/road___site_design/w/road_and_site_design__wiki/47349/licensing-faq-for-openrail-designer-connect-edition

3. Is CONNECTION Client installed and running properly?

Is CONNECTION Client installed on the machine?

Download CC-- https://communities.bentley.com/communities/other_communities/sign-in_assistance_and_web_services/w/wiki/27466/download-options

Install CC -- https://communities.bentley.com/communities/other_communities/sign-in_assistance_and_web_services/w/wiki/27597/installation---manual

Is CONNECTION Client running and is the user signed in?

Sign In to CC -- https://communities.bentley.com/communities/other_communities/sign-in_assistance_and_web_services/w/wiki/23730/sign-in

Is CONNECTION Client updated to the latest released?

Update CC-- https://communities.bentley.com/products/pipe_stress_analysis/w/pipe_stress_analysis__wiki/42405/q-how-to-check-connection-client-for-updated-software

Troubleshooting CONNECTION Client Issues -- https://communities.bentley.com/communities/other_communities/sign-in_assistance_and_web_services/w/wiki/30074/troubleshooting

Try using a delivered workspace.
1. Insert wiki about delivered workspace

Try deleting User Prefs
1. https://communities.bentley.com/products/road___site_design/w/road_and_site_design__wiki/39781/ord-preferences-location

Try uninstall/reinstall
1. Insert wiki for clean uninstall/reinstall
  1. https://communities.bentley.com/products/road___site_design/f/geopak-inroads-mx-openroads-forum/151951/openroads-designer---i-accidently-blew-away-my-icons/455721#455721

Other questions typically asked:
1. Any other machines affected?
2. Using virtual machine?
3. Other user on same machine
4. Virus detection software
5. 3^rd Party license software

See also:

Minimum Requirements and Supported OS

Insert Readme links