OpenRoads SignCAD does not open

Kara Goodwin — Fri, 15 Sep 2023 21:07:48 GMT

Current Revision posted to OpenRoads | OpenSite Wiki by Kara Goodwin on 9/15/2023 9:07:48 PM

Product:	OpenRoad SignCAD 2023
Version:	23.00.00.151
Area:	Troubleshooting
Original Author:	Bentley Global Technical Support

Problem:

OpenRoads SignCAD does not open or launch past the splash screen.

Solution:

1) An outdated version of CONNECTION Client can cause startup issues. Upgrade to a newer CONNECTION Client version, log-in to CONNECTION Client and then launch OpenRoads SignCAD.

2) This has been reported with users who have the security virus scanner Sentinel, SentinelOne, or Cylance. If you are using a security virus scanner, then you will need to whitelist the Bentley folder so that the OpenRoadsSignCAD.exe is not blocked. The default path is under C:\Program Files.

OpenRoads SignCAD does not open

Kara Goodwin — Fri, 01 Sep 2023 20:22:26 GMT

Revision 1 posted to OpenRoads | OpenSite Wiki by Kara Goodwin on 9/1/2023 8:22:26 PM

Product:	OpenRoad SignCAD 2023
Version:	23.00.00.151
Area:	Troubleshooting
Original Author:	Bentley Global Technical Support

Problem:

OpenRoads SignCAD does not open or launch past the splash screen.

Solution:

1) This has been reported with users who have the security virus scanner Sentinel, SentinelOne, or Cylance. If you are using a security virus scanner, then you will need to whitelist the Bentley folder so that the OpenRoadsSignCAD.exe is not blocked. The default path is under C:\Program Files.

2) An outdated version of CONNECTION Client can also cause startup issues. Upgrade to a newer CONNECTION Client version, log-in to CONNECTION Client and then launch OpenRoads SignCAD.