I'm getting the following error:
Not sure what happened to cause this error. It appears every time I open or close a page. Single user issue only. Sometimes it may take 3-5 tries to open Promis*e (after splash screen, it just discontinues loading). Guessing it has something to do with the project manager tree and a corrupt file.
Hi MagEngineerAaron,For the issue you are facing as you have mentioned that the issue is occurring for a single user can you try to renaming the Per user App data folder. You can follow the below Wiki Link for the location of the folder depending on if you are using Promis.e / Substation software.
Hope the above suggestion helps for the issue you are facing.Regards,Satish Saptasagar
Answer Verified By: MagEngineerAaron
Looks like this worked for about 10 minutes and now I'm getting the error again. Any other ideas?
Hi MagEngineerAaron,Can you confirm which software are you using Promis.e / Substation ? Also you mentioned that it was working for 10 minutes, do you remember which command you were using before the issue reoccurred ?Kindly provide update on above question so that we can further look into your concern.Regards,Satish Saptasagar
It's Promis*e over AutoCAD (older V8i Select Series 6). I repeated the renaming of the appdata folder. Promis*e starts fine, but upon opening any drawing from the project manager, this error is thrown again. I don't think it's a command or function, but rather something to do with the project manager explorer tree.
Hi MagEngineerAaron, The Version of Promis.e that you are using is currently not in Support. can you check if it is compatible with the current OS on which you are running ? Below is the compatibility chart. As you mentioned that the issue might be related to Project Manager you can try using Project Manager Reset or remapping any network drive if you are using Promis.e Projects placed on Network Location.Regards,Satish Saptasagar