Having a problem with Accusnap, pop-up information should show up since its ON, and on automatic.

Pop-up info baloon not showing at all, even when its set to ON and automatic


wondering if there is a way to fix this issue, since lcicking on element information while working makes simple tasks take too long.

this seems to work fine in microstation, but not in promis.e.

Bentley prgoram: Promis.e