Promis.e Not responding after page change

Using Promis.e Connect update 9 - upon page change the program is not responding but does change to the selected page after a long period of time. This occurs whether in same installation and location of project or jumping from different installation in the same project. The computer is only running at +/- 40% CPU usage and less % of memory use while this is happening.

Thank you in advance

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  • Hello Brett, 

    Can you check if the pages in the Project have pending changes ? You can refer the below Wiki Link for details on how to check if a page has pending change. If the Pages have pending change then follow the suggestion provided and check if it helps with your concern. 

    Product(s): Promis.e CONNECT Edition Version(s): 10.00.XX.XX to 10.09.XX.XX Environment: NA Area: Project Management Subarea: NA Background…
    Last edited in OpenUtilities > OpenUtilities Wiki


    If your projects pages dont have any pending changes and are you still face slowness kindly provide details on the below questions. 

    1. Are your Project and Project Database located on your location machine or Network? 
    2. Is this issue a Project Specific issue?
    3. If you have other users using Promis.e CE U9 do they also face similar issue? 

    Looking forward for your update.

    Thanks & Regards
    Satish Saptasagar

  • Hello Satish,

    Thank you for the reply, sorry for not responding sooner. Prior to your reply I did a reinstall and repair of the software and this corrected the issue for a short period of time but it is occurring again and even shutting the program down on occasion and needing a restart. I am on a deadline for the project  so I do not have a lot of time to troubleshoot the issue. I will answer your three questions below

    1. The project and project database are located on the same machine.

    2. This is the only project I am working on at this time.

    3. I am the only user.

    This issue and slow program function has occurred since the Connect Edition was installed, it was a clean install on a new machine with no previously installed Promis.e. I will try doing the page update each time I change pages although I don't think this should be required. I will let you know how I make out.

    Best Regards,

    W Brett Patterson

  • Hello Brett,

    Can you also check if your machine where Promis.e CE is installed if it meets the Minimum System requirements? You can refer the below wiki link for details. 

    Product: Promis.e CONNECT Version: 10.05.XX.XX Environment: N/A Area: Installation_Configuration Subarea: N/A NOTE: This is accurate as of the…
    Last edited in OpenUtilities > OpenUtilities Wiki


    If your machine has all the minimum system requirements, in that case we can take this discussion Offline and have a meeting to further investigate the issue. 

    HTH

    Thanks & Regards,
    Satish Saptasagar 

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