After the software became unresponsive, the following error message displays at subsequent startups. When the error message is acknowledged, the software closes, preventing use of the software.
InformationProject file is corrupt.C:\Users\(user login)\AppData\Roaming\Bentley\promis-e V8i(M)\UserOptions.xml
Necessary data is missing or corrupted in the file specified in the error message.
Replace the file specified in the error message.
If the specified file is the user application data folder, the file can be deleted, renamed, or removed from the folder and will be recreated at startup.
If the specified file is not the user application data folder, a known good version of the file may be available on another workstation or from backup.
keywords: crash, locked up