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OpenUtilities Wiki Unreadable or disappearing elements upon selection
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    • +OpenUtilities
    • Access Service Request Manager
    • +Bentley sisHYD Multi Utility
    • Design Features - promis.e Functionality - Promis.e Standard
    • +OpenUtilities sisNET - English
    • +OpenUtilities Substation
    • Promis.e Paths
    • -Promis.e Wiki
      • +CONNECT Edition - Promis.e
      • About Promis.e
      • +Administration Features - Promis.e
      • +APIs_VBA - Promis.e
      • +Automation Features - Promis.e
      • +Component Features - Promis.e
      • +Component Management - Promis.e
      • +CONNECT Services - Promis.e
      • +Data Manager - Promis.e
      • +Database Platform Support - Promis.e
      • +Display - Promis.e
      • +Drawing Management - Promis.e
      • +Engineering Design Considerations - Promis.e
      • Error - Object reference...General
      • +Find_Replace - Promis.e
      • Finding the Tutorial
      • +Installation_Configuration - Promis.e
      • +Interoperability - Promis.e
      • +Licensing - Promis.e
      • +Maintenance Features - Promis.e
      • +Migration - Promis.e
      • +OS Support - Promis.e
      • +Panel Layout - Promis.e
      • +Performance - Promis.e
      • -PowerPlatform Support - Promis.e
        • Area inside the sheet border is filled white
        • Assign actions to function keys
        • Attaching References (Auxiliary Views)
        • Blank, gray project pages
        • Customizing the Interface - CONNECT Edition
        • Customizing the Interface - V8i
        • Elements missing from published or plotted output
        • Empty box is stuck on the screen
        • Error - Format version not supported, not recognized file format
        • Error - Unable load/create dialog item of type 'HTML', id=41510001
        • Inserting Drawings
        • Inserting Elements By Coordinates
        • Inserting Raster Images
        • Inserting Tables
        • Make custom styles available for all pages, symbols
        • +Manipulate Tools - PowerPlatform Support - Promis.e
        • Masking Elements
        • MicroStation Help file
        • Off-grid wires and symbols
        • Pasted elements rotated or scaled
        • Platform Fundamentals for Promis.e Standalone Users
        • promis.e is read-only
        • Restore Platform Defaults - Promis.e
        • Run key-ins when a page is opened
        • Set DGN files to update fields automatically
        • Symbols jump when moved or placed
        • Tools Are Missing From Tasks Menu
        • Turn the Task Bar Menu Back On
        • Unreadable or disappearing elements upon selection
        • View is rotated
      • +Print_Publish Features - Promis.e
      • +ProjectWise Integration - Promis.e
      • Promis.e Help file
      • +Reports_Output Features - Promis.e
      • +Template Management - Promis.e
      • +Text Tools - Promis.e
      • Training FAQs
      • +Wire Numbering - Promis.e
      • +Wiring Features - Promis.e
      • +Project Management - Promis.e
      • Promis.e Title
      • Working from home with Promise.e
    • Replace Family - Find_Replace - Promis.e
    • SQL Server Login

     
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    Unreadable or disappearing elements upon selection

    Product(s): Promis.e, Bentley Substation
    Version(s): 08.11.xx.xx
    Environment: N/A
    Area: PowerPlatform Support
    Subarea: N/A

    Problem Description

    When an item in a design file (drawing) is selected, the appearance of it and/or other elements becomes degraded or invisible. The display has also been described as appearing coarse or grainy. This behavior has been encountered by users with onboard graphics processors instead of separate graphics cards designed for CAD workstations.

    Steps to Resolve

    1. From the main pull down menus of the application.
    2. Select Workspace > Preferences > View Options, and set the transparency sliders to completely Opaque (all the way to the left).

    Alternatively, disable hardware acceleration on the system.

      Original Author: Matt_P

    keywords: display, view, disappear, object, text, graphics processor, onboard, Intel, hover, fade, hidden, black, blank

    • PowerPlatform Support
    • promis.e
    • Bentley Substation
    • en
    • Problem Solving
    • Video Card
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    • Matt_P Created by Communities MVP Matt_P
    • When: Fri, Jan 10 2014 3:45 PM
    • Satish Saptasagar Last revision by Bentley Colleague Satish Saptasagar
    • When: Mon, Apr 13 2020 9:24 AM
    • Revisions: 4
    • Comments: 0
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