Bentley Communities
Bentley Communities
  • Site
  • User
  • Site
  • Search
  • User
OpenUtilities
  • Product Communities
OpenUtilities
OpenUtilities Wiki Error - Physical file does not exist, Insert Symbol
    • Sign In
    • +OpenUtilities
    • Access Service Request Manager
    • +Bentley sisHYD Multi Utility
    • Design Features - promis.e Functionality - Promis.e Standard
    • +OpenUtilities sisNET - English
    • +OpenUtilities Substation
    • Promis.e Paths
    • -Promis.e Wiki
      • +CONNECT Edition - Promis.e
      • About Promis.e
      • +Administration Features - Promis.e
      • +APIs_VBA - Promis.e
      • +Automation Features - Promis.e
      • -Component Features - Promis.e
        • Columns missing from dialogs, error messages
        • +Device Cross Referencing - Component Features - Promis.e
        • +Edit Components - Component Features - Promis.e
        • +Family Usage - Component Features - Promis.e
        • How to Add Spare Parts in Promis.e Connect
        • +Insert Field - Component Features - Promis.e
        • +Insert Symbol By ID - Component Features - Promis.e
        • -Insert Symbol By Name - Component Features - Promis.e
          • Delete Remnants of a Symbol
          • Error - Physical file does not exist, Insert Symbol
          • Error inserting symbol - Invalid cell library
          • Error inserting symbol - Query is too complex
          • Error inserting symbols - Record is deleted
          • Error inserting symbols - The symbol mismatched between drawing file and the catalog.mdb
          • Error inserting symbols from shared catalog - Microsoft Jet
          • Error Message: The Microsoft Jet database engine cannot find the input table or query 'BlkInfo'
          • Error, big red X on Insert Symbol
          • Insert Symbol By Name
          • Reset Insert Symbol/Macro Dialog
          • Symbols and wires offset at pointer until placed
          • Symbols are rotated, mirrored, or scaled when inserted
          • Wrong appearance when inserting or modifying a catalog item
        • +Insert Symbol By Part Number - Component Features - Promis.e
        • +Symbol on the Fly - Component Features - Promis.e
      • +Component Management - Promis.e
      • +CONNECT Services - Promis.e
      • +Data Manager - Promis.e
      • +Database Platform Support - Promis.e
      • +Display - Promis.e
      • +Drawing Management - Promis.e
      • +Engineering Design Considerations - Promis.e
      • Error - Object reference...General
      • +Find_Replace - Promis.e
      • Finding the Tutorial
      • +Installation_Configuration - Promis.e
      • +Interoperability - Promis.e
      • +Licensing - Promis.e
      • +Maintenance Features - Promis.e
      • +Migration - Promis.e
      • +OS Support - Promis.e
      • +Panel Layout - Promis.e
      • +Performance - Promis.e
      • +PowerPlatform Support - Promis.e
      • +Print_Publish Features - Promis.e
      • +ProjectWise Integration - Promis.e
      • Promis.e Help file
      • +Reports_Output Features - Promis.e
      • +Template Management - Promis.e
      • +Text Tools - Promis.e
      • Training FAQs
      • +Wire Numbering - Promis.e
      • +Wiring Features - Promis.e
      • +Project Management - Promis.e
      • Promis.e Title
      • Working from home with Promise.e
    • Replace Family - Find_Replace - Promis.e
    • SQL Server Login

     
     Questions about this article, topic, or product? Click here. 

    Error - Physical file does not exist, Insert Symbol

      Product(s): Promis.e, Bentley Substation
      Version(s): through 08.11.13.140
      Environment: N/A
      Area: Component Features
      Subarea: Insert Symbol By Name

    Error or Warning Message

    When trying to insert a symbol into a project page, one of the following error messages is displayed and/or the symbol is not inserted:

    The physical file "" does not exist in the catalog directory.

    Information
    The symbol "MySymbol" does not exist in the catalog, do you want to insert a 3DBOX instead?

    Also, the preview image may not appear for the symbol in Catalog Manager or Insert Symbol By Name.

    Explanation

    This error generally means that the symbol's name exists in the catalog's database, but the actual graphical drawing file is not found or not compatible. This can be caused by having a catalog of an incompatible format in the setup paths. For example, an AutoCAD format catalog would contain DWG format files, but if the user was running Promis.e Standalone, the software would be looking for a DGN format file, resulting in the error.

    How to Avoid

    Make sure you only have catalog files of the correct format in your system paths. Use Windows Explorer to navigate to the Symbols subfolder of the problem catalog's folder. The path to the catalog's folder can be seen on Setup > Catalog Paths.  Examine the contents of the "Symbols" folder using Windows Explorer.

    • If there is no file corresponding to the name of the problem symbol, this explains the problem. Recreate the symbol or restore from backup.
    • If the file corresponding to the symbol has an extension of DWG and Promis.e (Standalone) or Bentley Substation is being used, the file is in the wrong format. All files in the wrong format often indicates the wrong manufacturer catalog was downloaded.
    • If the file corresponding to the symbol has an extension of DGN and promis.e for AutoCAD is being used, the file is in the wrong format. All files in the wrong format often indicates the wrong manufacturer catalog was downloaded.

    Right-clicking the name of the catalog in Catalog Manager and selecting Rebuild will clean up the catalog index and stop the names of items with no physical files from appearing in dialogs such as Insert Symbol By Name.

    If the problem occurs with every new or modified symbol, be sure the user creating/modifying the symbols are able to create files in the catalog folder. The problem could be caused by insufficient folder permissions.

    In one case, replacing the seed file(s) used with symbol creation resolved the problem. The seed files available in Create Symbol are stored in the \Templates\Page\ subfolder of the Promise Data folder or Substation Data folder as the case may be. Good copies of the seed files can be retrieved from the Data folder archive.

      Original Author: Tani_S

    keywords: missing symbols, empty, blank, thumbnail, nothing happens
    P/S: 85755, 500000097939

    • Insert Symbol By Name
    • promis.e
    • Migrated
    • Create Symbol
    • Insert Symbol By Part Number
    • error message
    • Bentley Substation
    • en
    • Component Management
    • Component Features
    • Insert Symbol By ID
    • Share
    • History
    • More
    • Cancel
    • Tani_S Created by Tani_S
    • When: Thu, Feb 20 2014 6:07 PM
    • Matt_P Last revision by Communities MVP Matt_P
    • When: Mon, Jul 23 2018 8:56 AM
    • Revisions: 8
    • Comments: 0
    Recommended
    Related
    Communities
    • Home
    • Getting Started
    • Community Central
    • Products
    • Support
    • Secure File Upload
    • Feedback
    Support and Services
    • Home
    • Product Support
    • Downloads
    • Subscription Services Portal
    Training and Learning
    • Home
    • About Bentley Institute
    • My Learning History
    • Reference Books
    Social Media
    •    LinkedIn
    •    Facebook
    •    Twitter
    •    YouTube
    •    RSS Feed
    •    Email

    © 2023 Bentley Systems, Incorporated  |  Contact Us  |  Privacy |  Terms of Use  |  Cookies