<?xml version="1.0" encoding="UTF-8" ?>
<?xml-stylesheet type="text/xsl" href="https://communities.bentley.com/cfs-file/__key/system/syndication/rss.xsl" media="screen"?><rss version="2.0" xmlns:dc="http://purl.org/dc/elements/1.1/"><channel><title>Empty box is stuck on the screen</title><link>https://communities.bentley.com/products/utility_network_analysis___design/w/utility_network_analysis_and_design_wiki/15966/empty-box-is-stuck-on-the-screen</link><description /><dc:language>en-US</dc:language><generator>Telligent Community 12</generator><item><title>Empty box is stuck on the screen</title><link>https://communities.bentley.com/products/utility_network_analysis___design/w/utility_network_analysis_and_design_wiki/15966/empty-box-is-stuck-on-the-screen</link><pubDate>Mon, 13 Apr 2020 13:41:31 GMT</pubDate><guid isPermaLink="false">6dad98f5-dbc9-4c4d-a9ba-e9da8dc6aa8e:37efe822-b26a-4c7f-a867-5bf71c7a4b01</guid><dc:creator>Satish Saptasagar</dc:creator><comments>https://communities.bentley.com/products/utility_network_analysis___design/w/utility_network_analysis_and_design_wiki/15966/empty-box-is-stuck-on-the-screen#comments</comments><description>Current Revision posted to OpenUtilities Wiki by Satish Saptasagar on 4/13/2020 1:41:31 PM&lt;br /&gt;
&lt;table style="background-color:#dce5f0;border:0px solid #dce5f0;" border="0"&gt;
&lt;tbody&gt;
&lt;tr&gt;
&lt;td style="text-align:right;"&gt;&lt;strong&gt;&lt;/strong&gt;&lt;/td&gt;
&lt;td style="text-align:right;"&gt;&lt;strong&gt;Product(s):&lt;/strong&gt;&lt;/td&gt;
&lt;td&gt;Promis.e, Bentley Substation&lt;/td&gt;
&lt;td&gt;&lt;/td&gt;
&lt;/tr&gt;
&lt;tr&gt;
&lt;td style="text-align:right;"&gt;&lt;strong&gt;&lt;/strong&gt;&lt;/td&gt;
&lt;td style="text-align:right;"&gt;&lt;strong&gt;Version(s):&lt;/strong&gt;&lt;/td&gt;
&lt;td&gt;through 08.11.13.140&lt;/td&gt;
&lt;td&gt;&lt;/td&gt;
&lt;/tr&gt;
&lt;tr&gt;
&lt;td style="text-align:right;"&gt;&lt;strong&gt;&lt;/strong&gt;&lt;/td&gt;
&lt;td style="text-align:right;"&gt;&lt;strong&gt;Environment: &lt;/strong&gt;&lt;/td&gt;
&lt;td&gt;N/A&lt;/td&gt;
&lt;td&gt;&lt;/td&gt;
&lt;/tr&gt;
&lt;tr&gt;
&lt;td style="text-align:right;"&gt;&lt;strong&gt;&lt;/strong&gt;&lt;/td&gt;
&lt;td style="text-align:right;"&gt;&lt;strong&gt;Area: &lt;/strong&gt;&lt;/td&gt;
&lt;td&gt;PowerPlatform Support&lt;/td&gt;
&lt;td&gt;&lt;/td&gt;
&lt;/tr&gt;
&lt;tr&gt;
&lt;td style="text-align:right;"&gt;&lt;strong&gt;&lt;/strong&gt;&lt;/td&gt;
&lt;td style="text-align:right;"&gt;&lt;strong&gt;Subarea: &lt;/strong&gt;&lt;/td&gt;
&lt;td&gt;N/A&lt;/td&gt;
&lt;td&gt;&lt;/td&gt;
&lt;/tr&gt;
&lt;/tbody&gt;
&lt;/table&gt;
&lt;h1&gt;Problem Description&lt;/h1&gt;
&lt;p&gt;An empty box or a box containing non-Promis.e or non-Substation menu items appears on screen and will not go away until the page is closed.&lt;/p&gt;
&lt;table border="0" cellpadding="5"&gt;
&lt;tbody&gt;
&lt;tr&gt;
&lt;td&gt;&lt;a href="/cfs-file.ashx/__key/communityserver-wikis-components-files/00-00-00-00-26/resetMenuBlank.PNG"&gt;&lt;img alt=" " border="0" src="/resized-image.ashx/__size/690x0/__key/communityserver-wikis-components-files/00-00-00-00-26/resetMenuBlank.PNG" /&gt;&lt;/a&gt;&lt;/td&gt;
&lt;td&gt;&lt;a href="/cfs-file.ashx/__key/communityserver-wikis-components-files/00-00-00-00-26/resetMenu.PNG"&gt;&lt;img alt=" " border="0" src="/resized-image.ashx/__size/690x0/__key/communityserver-wikis-components-files/00-00-00-00-26/resetMenu.PNG" /&gt;&lt;/a&gt;&lt;/td&gt;
&lt;/tr&gt;
&lt;/tbody&gt;
&lt;/table&gt;
&lt;h1&gt;Explanation&lt;/h1&gt;
&lt;p&gt;This box is from the secondary&amp;nbsp;menu that&amp;nbsp;pops up&amp;nbsp;when the reset button (typically the right mouse button) is held longer than a normal click.&amp;nbsp; This occurs when the Reset Pop-up Menu is set to &amp;quot;Press and Hold&amp;quot;, which is typical for Promis.e and Bentley Substation.&lt;/p&gt;
&lt;h1&gt;Steps to Resolve&lt;/h1&gt;
&lt;ol&gt;
&lt;li&gt;Press and hold the right mouse button again to remove the box from the screen.&lt;/li&gt;
&lt;/ol&gt;
&lt;h1&gt;Steps to Avoid&lt;/h1&gt;
&lt;p&gt;To avoid the problem in the future increase the amount of time the right mouse button must be held for the reset menu to appear.&amp;nbsp; This only affects the secondary, MicroStation reset menu, not the Promis.e/Substation right-click menu.&lt;/p&gt;
&lt;ol&gt;
&lt;li&gt;From the main pull down menus, select &lt;strong&gt;Workspace &amp;gt; Preferences&lt;/strong&gt;.&lt;/li&gt;
&lt;li&gt;Select the &lt;strong&gt;Input&lt;/strong&gt; category on the left.&lt;/li&gt;
&lt;li&gt;Increase the &lt;strong&gt;Hold Delay&lt;/strong&gt; by moving the slider all the way to the right.&amp;nbsp; The &lt;strong&gt;Hold Delay&lt;/strong&gt; value is in 60ths of a second.&lt;/li&gt;
&lt;li&gt;Click &lt;strong&gt;OK&lt;/strong&gt;.&lt;/li&gt;
&lt;/ol&gt;
&lt;p&gt;&lt;img style="border-width:0px;" alt=" " height="60" src="http://communities.bentley.com/cfs-file.ashx/__key/communityserver-components-sitefiles/TSG-Logo.png" width="189" /&gt;&lt;/p&gt;
&lt;table style="background-color:#dce5f0;border:0px solid #dce5f0;" border="0"&gt;
&lt;tbody&gt;
&lt;tr&gt;
&lt;td style="text-align:right;"&gt;&lt;strong&gt;&amp;nbsp;&lt;/strong&gt;&lt;/td&gt;
&lt;td style="text-align:right;"&gt;&lt;strong&gt;Original Author:&lt;/strong&gt;&lt;/td&gt;
&lt;td&gt;&lt;a href="http://communities.bentley.com/members/matt_5f00_p/default.aspx"&gt;Matt_P&lt;/a&gt;&lt;/td&gt;
&lt;td&gt;&lt;/td&gt;
&lt;/tr&gt;
&lt;/tbody&gt;
&lt;/table&gt;
&lt;p&gt;Keywords: blank, white&lt;/p&gt;&lt;div style="clear:both;"&gt;&lt;/div&gt;

&lt;div style="font-size: 90%;"&gt;Tags: PowerPlatform Support, promis.e, Getting Started, Bentley Substation, en, Problem Solving&lt;/div&gt;
</description></item><item><title>Empty box is stuck on the screen</title><link>https://communities.bentley.com/products/utility_network_analysis___design/w/utility_network_analysis_and_design_wiki/15966/empty-box-is-stuck-on-the-screen/revision/3</link><pubDate>Fri, 16 Mar 2018 20:52:26 GMT</pubDate><guid isPermaLink="false">6dad98f5-dbc9-4c4d-a9ba-e9da8dc6aa8e:37efe822-b26a-4c7f-a867-5bf71c7a4b01</guid><dc:creator>Matt_P</dc:creator><comments>https://communities.bentley.com/products/utility_network_analysis___design/w/utility_network_analysis_and_design_wiki/15966/empty-box-is-stuck-on-the-screen#comments</comments><description>Revision 3 posted to OpenUtilities Wiki by Matt_P on 3/16/2018 8:52:26 PM&lt;br /&gt;
&lt;table style="background-color:#dce5f0;border:0px solid #dce5f0;" border="0"&gt;
&lt;tbody&gt;
&lt;tr&gt;
&lt;td style="text-align:right;"&gt;&lt;strong&gt;&lt;/strong&gt;&lt;/td&gt;
&lt;td style="text-align:right;"&gt;&lt;strong&gt;Product(s):&lt;/strong&gt;&lt;/td&gt;
&lt;td&gt;Promis.e, Bentley Substation&lt;/td&gt;
&lt;td&gt;&lt;/td&gt;
&lt;/tr&gt;
&lt;tr&gt;
&lt;td style="text-align:right;"&gt;&lt;strong&gt;&lt;/strong&gt;&lt;/td&gt;
&lt;td style="text-align:right;"&gt;&lt;strong&gt;Version(s):&lt;/strong&gt;&lt;/td&gt;
&lt;td&gt;through 08.11.13.140&lt;/td&gt;
&lt;td&gt;&lt;/td&gt;
&lt;/tr&gt;
&lt;tr&gt;
&lt;td style="text-align:right;"&gt;&lt;strong&gt;&lt;/strong&gt;&lt;/td&gt;
&lt;td style="text-align:right;"&gt;&lt;strong&gt;Environment: &lt;/strong&gt;&lt;/td&gt;
&lt;td&gt;N/A&lt;/td&gt;
&lt;td&gt;&lt;/td&gt;
&lt;/tr&gt;
&lt;tr&gt;
&lt;td style="text-align:right;"&gt;&lt;strong&gt;&lt;/strong&gt;&lt;/td&gt;
&lt;td style="text-align:right;"&gt;&lt;strong&gt;Area: &lt;/strong&gt;&lt;/td&gt;
&lt;td&gt;PowerPlatform Support&lt;/td&gt;
&lt;td&gt;&lt;/td&gt;
&lt;/tr&gt;
&lt;tr&gt;
&lt;td style="text-align:right;"&gt;&lt;strong&gt;&lt;/strong&gt;&lt;/td&gt;
&lt;td style="text-align:right;"&gt;&lt;strong&gt;Subarea: &lt;/strong&gt;&lt;/td&gt;
&lt;td&gt;N/A&lt;/td&gt;
&lt;td&gt;&lt;/td&gt;
&lt;/tr&gt;
&lt;/tbody&gt;
&lt;/table&gt;
&lt;h1&gt;Problem Description&lt;/h1&gt;
&lt;p&gt;An empty box or a box containing non-Promis.e or non-Substation menu items appears on screen and will not go away until the page is closed.&lt;/p&gt;
&lt;table border="0" cellpadding="5"&gt;
&lt;tbody&gt;
&lt;tr&gt;
&lt;td&gt;&lt;a href="/cfs-file.ashx/__key/communityserver-wikis-components-files/00-00-00-00-26/resetMenuBlank.PNG"&gt;&lt;img alt=" " border="0" src="/resized-image.ashx/__size/690x0/__key/communityserver-wikis-components-files/00-00-00-00-26/resetMenuBlank.PNG" /&gt;&lt;/a&gt;&lt;/td&gt;
&lt;td&gt;&lt;a href="/cfs-file.ashx/__key/communityserver-wikis-components-files/00-00-00-00-26/resetMenu.PNG"&gt;&lt;img alt=" " border="0" src="/resized-image.ashx/__size/690x0/__key/communityserver-wikis-components-files/00-00-00-00-26/resetMenu.PNG" /&gt;&lt;/a&gt;&lt;/td&gt;
&lt;/tr&gt;
&lt;/tbody&gt;
&lt;/table&gt;
&lt;h1&gt;Explanation&lt;/h1&gt;
&lt;p&gt;This box is from the secondary&amp;nbsp;menu that&amp;nbsp;pops up&amp;nbsp;when the reset button (typically the right mouse button) is held longer than a normal click.&amp;nbsp; This occurs when the Reset Pop-up Menu is set to &amp;quot;Press and Hold&amp;quot;, which is typical for Promis.e and Bentley Substation.&lt;/p&gt;
&lt;h1&gt;Steps to Resolve&lt;/h1&gt;
&lt;ol&gt;
&lt;li&gt;Press and hold the right mouse button again to remove the box from the screen.&lt;/li&gt;
&lt;/ol&gt;
&lt;h1&gt;Steps to Avoid&lt;/h1&gt;
&lt;p&gt;To avoid the problem in the future increase the amount of time the right mouse button must be held for the reset menu to appear.&amp;nbsp; This only affects the secondary, MicroStation reset menu, not the Promis.e/Substation right-click menu.&lt;/p&gt;
&lt;ol&gt;
&lt;li&gt;From the main pull down menus, select &lt;strong&gt;Workspace &amp;gt; Preferences&lt;/strong&gt;.&lt;/li&gt;
&lt;li&gt;Select the &lt;strong&gt;Input&lt;/strong&gt; category on the left.&lt;/li&gt;
&lt;li&gt;Increase the &lt;strong&gt;Hold Delay&lt;/strong&gt; by moving the slider all the way to the right.&amp;nbsp; The &lt;strong&gt;Hold Delay&lt;/strong&gt; value is in 60ths of a second.&lt;/li&gt;
&lt;li&gt;Click &lt;strong&gt;OK&lt;/strong&gt;.&lt;/li&gt;
&lt;/ol&gt;
&lt;p&gt;&lt;img style="border-width:0px;" alt=" " height="60" src="http://communities.bentley.com/cfs-file.ashx/__key/communityserver-components-sitefiles/TSG-Logo.png" width="189" /&gt;&lt;/p&gt;
&lt;table style="background-color:#dce5f0;border:0px solid #dce5f0;" border="0"&gt;
&lt;tbody&gt;
&lt;tr&gt;
&lt;td style="text-align:right;"&gt;&lt;strong&gt;&amp;nbsp;&lt;/strong&gt;&lt;/td&gt;
&lt;td style="text-align:right;"&gt;&lt;strong&gt;Original Author:&lt;/strong&gt;&lt;/td&gt;
&lt;td&gt;&lt;a href="http://communities.bentley.com/members/matt_5f00_p/default.aspx"&gt;Matt_P&lt;/a&gt;&lt;/td&gt;
&lt;td&gt;&lt;/td&gt;
&lt;/tr&gt;
&lt;/tbody&gt;
&lt;/table&gt;
&lt;p&gt;Keywords: blank, white&lt;/p&gt;&lt;div style="clear:both;"&gt;&lt;/div&gt;

&lt;div style="font-size: 90%;"&gt;Tags: PowerPlatform Support, promis.e, Getting Started, Bentley Substation, en, Problem Solving&lt;/div&gt;
</description></item><item><title>Empty box is stuck on the screen</title><link>https://communities.bentley.com/products/utility_network_analysis___design/w/utility_network_analysis_and_design_wiki/15966/empty-box-is-stuck-on-the-screen/revision/2</link><pubDate>Fri, 18 Jul 2014 14:19:18 GMT</pubDate><guid isPermaLink="false">6dad98f5-dbc9-4c4d-a9ba-e9da8dc6aa8e:37efe822-b26a-4c7f-a867-5bf71c7a4b01</guid><dc:creator>Matt_P</dc:creator><comments>https://communities.bentley.com/products/utility_network_analysis___design/w/utility_network_analysis_and_design_wiki/15966/empty-box-is-stuck-on-the-screen#comments</comments><description>Revision 2 posted to OpenUtilities Wiki by Matt_P on 7/18/2014 2:19:18 PM&lt;br /&gt;
&lt;h1&gt;&lt;b&gt;&lt;img style="border-width:0px;" alt=" " src="http://communities.bentley.com/cfs-file.ashx/__key/communityserver-components-sitefiles/TSG-Logo.png" height="60" width="189" /&gt;&lt;/b&gt;&lt;/h1&gt;
&lt;table style="width:500px;background-color:#dce5f0;border:#dce5f0 0px solid;" border="0"&gt;
&lt;tbody&gt;
&lt;tr&gt;
&lt;td style="text-align:right;"&gt;&lt;b&gt;&lt;/b&gt;&lt;/td&gt;
&lt;td style="text-align:right;"&gt;&lt;b&gt;&lt;/b&gt;&lt;/td&gt;
&lt;td&gt;&lt;/td&gt;
&lt;td&gt;&lt;/td&gt;
&lt;/tr&gt;
&lt;tr&gt;
&lt;td style="text-align:right;"&gt;&lt;b&gt;&lt;/b&gt;&lt;/td&gt;
&lt;td style="text-align:right;"&gt;&lt;span style="font-size:medium;"&gt;&lt;b&gt;Applies To &lt;/b&gt;&lt;/span&gt;&lt;/td&gt;
&lt;td&gt;&lt;/td&gt;
&lt;td&gt;&lt;/td&gt;
&lt;/tr&gt;
&lt;tr&gt;
&lt;td style="text-align:right;"&gt;&lt;strong&gt;&lt;/strong&gt;&lt;/td&gt;
&lt;td style="text-align:right;"&gt;&lt;strong&gt;&lt;/strong&gt;&lt;/td&gt;
&lt;td&gt;&lt;/td&gt;
&lt;td&gt;&lt;/td&gt;
&lt;/tr&gt;
&lt;tr&gt;
&lt;td style="text-align:right;"&gt;&lt;strong&gt;&lt;/strong&gt;&lt;/td&gt;
&lt;td style="text-align:right;"&gt;&lt;strong&gt;Product(s):&lt;/strong&gt;&lt;/td&gt;
&lt;td&gt;promis.e, Bentley Substation&lt;/td&gt;
&lt;td&gt;&lt;/td&gt;
&lt;/tr&gt;
&lt;tr&gt;
&lt;td style="text-align:right;"&gt;&lt;strong&gt;&lt;/strong&gt;&lt;/td&gt;
&lt;td style="text-align:right;"&gt;&lt;strong&gt;Version(s):&lt;/strong&gt;&lt;/td&gt;
&lt;td&gt;through 08.11.12.xx&lt;/td&gt;
&lt;td&gt;&lt;/td&gt;
&lt;/tr&gt;
&lt;tr&gt;
&lt;td style="text-align:right;"&gt;&lt;strong&gt;&lt;/strong&gt;&lt;/td&gt;
&lt;td style="text-align:right;"&gt;&lt;strong&gt;Environment: &lt;/strong&gt;&lt;/td&gt;
&lt;td&gt;N/A&lt;/td&gt;
&lt;td&gt;&lt;/td&gt;
&lt;/tr&gt;
&lt;tr&gt;
&lt;td style="text-align:right;"&gt;&lt;strong&gt;&lt;/strong&gt;&lt;/td&gt;
&lt;td style="text-align:right;"&gt;&lt;strong&gt;Area: &lt;/strong&gt;&lt;/td&gt;
&lt;td&gt;Platform Support&lt;/td&gt;
&lt;td&gt;&lt;/td&gt;
&lt;/tr&gt;
&lt;tr&gt;
&lt;td style="text-align:right;"&gt;&lt;strong&gt;&lt;/strong&gt;&lt;/td&gt;
&lt;td style="text-align:right;"&gt;&lt;strong&gt;Subarea: &lt;/strong&gt;&lt;/td&gt;
&lt;td&gt;MicroStation Support&lt;/td&gt;
&lt;td&gt;&lt;/td&gt;
&lt;/tr&gt;
&lt;tr&gt;
&lt;td style="text-align:right;"&gt;&lt;strong&gt;&lt;/strong&gt;&lt;/td&gt;
&lt;td style="text-align:right;"&gt;&lt;strong&gt;Original Author:&lt;/strong&gt;&lt;/td&gt;
&lt;td&gt;&lt;a href="http://communities.bentley.com/members/matt_5f00_p/default.aspx"&gt;Matt_P&lt;/a&gt;, Bentley Technical Support Group&lt;/td&gt;
&lt;td&gt;&lt;/td&gt;
&lt;/tr&gt;
&lt;tr&gt;
&lt;td style="text-align:right;"&gt;&lt;strong&gt;&lt;/strong&gt;&lt;/td&gt;
&lt;td style="text-align:right;"&gt;&lt;strong&gt;&lt;/strong&gt;&lt;/td&gt;
&lt;td&gt;&lt;/td&gt;
&lt;td&gt;&lt;/td&gt;
&lt;/tr&gt;
&lt;/tbody&gt;
&lt;/table&gt;
&lt;p&gt;&lt;/p&gt;
&lt;h1&gt;Problem Description&lt;/h1&gt;
&lt;p&gt;An empty box or a box containing non-promis.e or non-Substation menu items appears on screen and will not go away until the page is closed.&lt;/p&gt;
&lt;table cellpadding="5" border="0"&gt;
&lt;tbody&gt;
&lt;tr&gt;
&lt;td&gt;&lt;a href="/cfs-file.ashx/__key/communityserver-wikis-components-files/00-00-00-00-26/resetMenuBlank.PNG"&gt;&lt;img src="/resized-image.ashx/__size/690x0/__key/communityserver-wikis-components-files/00-00-00-00-26/resetMenuBlank.PNG" alt=" " border="0" /&gt;&lt;/a&gt;&lt;/td&gt;
&lt;td&gt;&lt;a href="/cfs-file.ashx/__key/communityserver-wikis-components-files/00-00-00-00-26/resetMenu.PNG"&gt;&lt;img src="/resized-image.ashx/__size/690x0/__key/communityserver-wikis-components-files/00-00-00-00-26/resetMenu.PNG" alt=" " border="0" /&gt;&lt;/a&gt;&lt;/td&gt;
&lt;/tr&gt;
&lt;/tbody&gt;
&lt;/table&gt;
&lt;p&gt;&lt;/p&gt;
&lt;h1&gt;Explanation&lt;/h1&gt;
&lt;p&gt;This box is from the secondary&amp;nbsp;menu that&amp;nbsp;pops up&amp;nbsp;when the reset button (right mouse button) is held longer than a normal click.&amp;nbsp; This occurs when the Reset Pop-up Menu is set to &amp;quot;Press and Hold&amp;quot;, which is typical for promis.e and Bentley Substation.&lt;/p&gt;
&lt;h1&gt;Steps to Resolve&lt;/h1&gt;
&lt;ol&gt;
&lt;li&gt;Press and hold the right mouse button again to remove the box from the screen.&lt;/li&gt;
&lt;/ol&gt;
&lt;h1&gt;Steps to Avoid&lt;/h1&gt;
&lt;p&gt;To avoid the problem in the future increase the amount of time the right mouse button must be held for the reset menu to appear.&amp;nbsp; This only affects the secondary, MicroStation reset menu, not the promis.e/Substation right-click menu.&lt;/p&gt;
&lt;ol&gt;
&lt;li&gt;Select &lt;strong&gt;Workspace &amp;gt; Preferences&lt;/strong&gt;&lt;/li&gt;
&lt;li&gt;Select the &lt;strong&gt;Input&lt;/strong&gt; category on the left.&lt;/li&gt;
&lt;li&gt;Increase the &lt;strong&gt;Hold Delay&lt;/strong&gt; by moving the slider all the way to the right.&amp;nbsp; The Hold Delay value is in 60ths of a second.&lt;/li&gt;
&lt;li&gt;Click OK.&lt;/li&gt;
&lt;/ol&gt;
&lt;h1&gt;&lt;/h1&gt;
&lt;p&gt;&lt;br /&gt;Keywords: blank, white&lt;/p&gt;&lt;div style="clear:both;"&gt;&lt;/div&gt;

&lt;div style="font-size: 90%;"&gt;Tags: MicroStation Support, promis.e, Bentley Substation, SELECTsupport, Problem Solving, Platform Support&lt;/div&gt;
</description></item><item><title>Empty box is stuck on the screen</title><link>https://communities.bentley.com/products/utility_network_analysis___design/w/utility_network_analysis_and_design_wiki/15966/empty-box-is-stuck-on-the-screen/revision/1</link><pubDate>Fri, 18 Jul 2014 14:13:41 GMT</pubDate><guid isPermaLink="false">6dad98f5-dbc9-4c4d-a9ba-e9da8dc6aa8e:37efe822-b26a-4c7f-a867-5bf71c7a4b01</guid><dc:creator>Matt_P</dc:creator><comments>https://communities.bentley.com/products/utility_network_analysis___design/w/utility_network_analysis_and_design_wiki/15966/empty-box-is-stuck-on-the-screen#comments</comments><description>Revision 1 posted to OpenUtilities Wiki by Matt_P on 7/18/2014 2:13:41 PM&lt;br /&gt;
&lt;h1&gt;&lt;b&gt;&lt;img style="border-left-width:0px;border-right-width:0px;border-bottom-width:0px;border-top-width:0px;" alt=" " src="http://communities.bentley.com/cfs-file.ashx/__key/communityserver-components-sitefiles/TSG-Logo.png" width="189" height="60" /&gt;&lt;/b&gt;&lt;/h1&gt;
&lt;table style="border-top:#dce5f0 0px solid;border-right:#dce5f0 0px solid;width:500px;border-bottom:#dce5f0 0px solid;border-left:#dce5f0 0px solid;background-color:#dce5f0;" border="0"&gt;
&lt;tbody&gt;
&lt;tr&gt;
&lt;td style="text-align:right;"&gt;&lt;b&gt;&lt;/b&gt;&lt;/td&gt;
&lt;td style="text-align:right;"&gt;&lt;b&gt;&lt;/b&gt;&lt;/td&gt;
&lt;td&gt;&lt;/td&gt;
&lt;td&gt;&lt;/td&gt;&lt;/tr&gt;
&lt;tr&gt;
&lt;td style="text-align:right;"&gt;&lt;b&gt;&lt;/b&gt;&lt;/td&gt;
&lt;td style="text-align:right;"&gt;&lt;span style="font-size:medium;"&gt;&lt;b&gt;Applies To &lt;/b&gt;&lt;/span&gt;&lt;/td&gt;
&lt;td&gt;&lt;/td&gt;
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&lt;td style="text-align:right;"&gt;&lt;strong&gt;&lt;/strong&gt;&lt;/td&gt;
&lt;td style="text-align:right;"&gt;&lt;strong&gt;Product(s):&lt;/strong&gt;&lt;/td&gt;
&lt;td&gt;promis.e, Bentley Substation&lt;/td&gt;
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&lt;td style="text-align:right;"&gt;&lt;strong&gt;Version(s):&lt;/strong&gt;&lt;/td&gt;
&lt;td&gt;through 08.11.12.xx &lt;/td&gt;
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&lt;td style="text-align:right;"&gt;&lt;strong&gt;Environment: &lt;/strong&gt;&lt;/td&gt;
&lt;td&gt;N/A&lt;/td&gt;
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&lt;td style="text-align:right;"&gt;&lt;strong&gt;Area: &lt;/strong&gt;&lt;/td&gt;
&lt;td&gt;Platform Support&lt;/td&gt;
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&lt;td style="text-align:right;"&gt;&lt;strong&gt;Subarea: &lt;/strong&gt;&lt;/td&gt;
&lt;td&gt;MicroStation Support&lt;/td&gt;
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&lt;td style="text-align:right;"&gt;&lt;strong&gt;Original Author:&lt;/strong&gt;&lt;/td&gt;
&lt;td&gt;&lt;a href="http://communities.bentley.com/members/matt_5f00_p/default.aspx"&gt;Matt_P&lt;/a&gt;, Bentley Technical Support Group&lt;/td&gt;
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&lt;p&gt;&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;/p&gt;
&lt;h1&gt;Problem Description&lt;/h1&gt;
&lt;p&gt;An empty box or a box containing non-promis.e or non-Substation menu items appears on screen and will not go away until the page is closed.&lt;/p&gt;
&lt;p&gt;This box is from the secondary&amp;nbsp;menu that&amp;nbsp;pops up&amp;nbsp;when the reset button (right mouse button) is held longer than a normal click.&amp;nbsp; This occurs when the Reset Pop-up Menu is set to &amp;quot;Press and Hold&amp;quot; as it typically is for promis.e/Bentley Substation.&lt;/p&gt;
&lt;h1&gt;Steps to Resolve&lt;/h1&gt;
&lt;ol&gt;
&lt;li&gt;Press and hold the right mouse button again to remove the box from the screen.&lt;/li&gt;&lt;/ol&gt;
&lt;p&gt;Steps to Avoid&lt;br /&gt;To avoid the problem in the future increase the amount of time the right mouse button must be held for the reset menu to appear.&amp;nbsp; This only affects the secondary, MicroStation reset menu, not the promis.e/Substation right-click menu.&lt;/p&gt;
&lt;ol&gt;
&lt;li&gt;Select &lt;strong&gt;Workspace &amp;gt; Preferences&lt;/strong&gt;&lt;/li&gt;
&lt;li&gt;Select the &lt;strong&gt;Input&lt;/strong&gt; category on the left.&lt;/li&gt;
&lt;li&gt;Increase the &lt;strong&gt;Hold Delay&lt;/strong&gt; by moving the slider all the way to the right.&amp;nbsp; The Hold Delay value is in 60ths of a second.&lt;/li&gt;
&lt;li&gt;Click OK.&lt;/li&gt;&lt;/ol&gt;
&lt;p&gt;&lt;br /&gt;Keywords: blank, white&lt;/p&gt;&lt;div style="clear:both;"&gt;&lt;/div&gt;

&lt;div style="font-size: 90%;"&gt;Tags: MicroStation Support, 08.11.12.88, promis.e, promis.e Enterprise, SELECTsupport, Platform Support&lt;/div&gt;
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