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OpenUtilities Wiki Error - "database is used by another user" when creating parts database path
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    Error - "database is used by another user" when creating parts database path

      Product(s): Promis.e, Bentley Substation
      Version(s): through 08.11.12.xx
      Environment: N/A
      Area: Administration Features
      Subarea: Setup

    Error or Warning Message

    During the creation of a parts database path, the following error message appears when the Next button is clicked to go to the field mapping step:

    Warning
    The database is used by another user.

    Explanation

    This message has been found to occur when the default parts database paths, named "ansi-ieee_parts_database" and "iec_parts_database", have been deleted from the setup configuration.  The only way to do this is by directly editing the setup.xml file since the Setup dialog does not allow these paths to be deleted.

    This is a different situation than what causes the problem described in the Error - .MDB file in use or locked by another user article.

    How to Avoid

    Do not remove the sections related to "ansi-ieee_parts_database" or "iec_parts_database" from the setup.xml file. There is usually no reason to directly edit the setup.xml file.

    How to Resolve

    1. Make note of the settings on the Setup dialog.

    2. Close the software.
    3. Replace the setup.xml file with one from a workstation without the issue.  The setup.xml file is located in the "Config" subfolder of the program data folder.
      Program data folder - Promis.e
      Program data folder - Substation.

    4. Start the software and change the settings on the Setup dialog to match those noted in step 1.

    See Also

    Error - .MDB file in use or locked by another user

      Original Author: Matt_P

    Kewords: TFS 146264

    • Setup
    • parts database
    • promis.e
    • error message
    • Bentley Substation
    • en
    • Installation_Configuration
    • Administration Features
    • Component Management
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    • Matt_P Created by Communities MVP Matt_P
    • When: Tue, Oct 21 2014 3:38 PM
    • Matt_P Last revision by Communities MVP Matt_P
    • When: Mon, Mar 26 2018 3:24 PM
    • Revisions: 2
    • Comments: 0
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