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Cannot create new projects. When attempting to create a new project, the following error may appear.
This message has been found to occur when the path specified for the LogCommandPath in the UserOptions.xml file is invalid.
This has occurred when the UserOptions.xml file from a user's system is used as the template user options profile in place of the default.UserOptions.xml file provided with the software, and another user begins to use the software (on the same or different machine) or a user deletes or renames their user appdata folder to resolve a different issue.
Delete the tempProjectOption.xml file from the per-user configuration folder:
For promis.e V8i
Windows XP:C:\Documents and Settings\(your login)\Application Data\Bentley\promis-e V8i(M).Windows Vista & Windows 7:C:\Users\(your login)\AppData\Roaming\Bentley\promis-e V8i(M).For promis•e 2007 v3.0Windows XP:C:\Documents and Settings\(your login)\Application Data\ECT\promis-e 2007.Windows Vista:C:\Users\(your login)\AppData\Roaming\ECT\promis-e 2007.Or rename or delete the above folder with promis.e closed.
Application Data (per-user configuration) - Promis.e
Application Data (per-user configuration) - Substation